Learning & Development Coordinator

Learning & Development Coordinator
Компания: Omnicom
Город: Mumbai
**POSITION SUMMARY:** The Learning & Development (L&D) Coordinator supports the planning and day-to-day delivery of learning programs. Working under the guidance of the ONWARD Connected Lead and program managers, this role helps keep timelines, participant communications, enrollment details, logistics, records, and follow-up activities organized and on track. The L&D Coordinator partners with subject matter experts (SMEs), facilitators, Learning Operations, Learning Communications, Learning Impact, Connected Capabilities Leads, Learning & Performance Business Partners (LPBPs), HR Business Partners (HRBPs), and external vendors. The role is suited to an early-career professional who is organized, service-minded, eager to learn, and ready to build program coordination skills while contributing to a positive participant experience. This is for UK Shift. **ESSENTIAL FUNCTIONS:** Program Planning & Coordination * Help maintain program calendars, workplans, schedules, task trackers, and key deadlines; update them as plans change. * Gather planning information from program leads, SMEs, facilitators, Learning Operations, and other partners, and keep shared materials current. * Coordinate routine details across program activities such as marketing, nominations, preparation, delivery, evaluation, and follow-up. Nominations & Participant Administration * Support nomination and enrollment activities using established criteria, processes, forms, and timelines, in partnership with Learning Business Partners. * Maintain participant lists, registration status, waitlists, and alumni records, checking information for accuracy and completeness. * Prepare participant rosters and provide enrollment details to Learning Operations and other partners as requested. * Track participation changes or gaps and bring them to the program lead's attention for review and follow-up. Participant Communications & Support * Prepare and send routine participant communications using approved templates and guidance, including invitations, welcome information, reminders, logistics, and follow-up resources. * Help keep communication plans, templates, FAQs, and send dates organized and up to date. * Monitor program inboxes or communication channels; respond to routine questions using approved information and route complex or sensitive issues to the appropriate partner. * Provide timely, courteous support and help participants understand where to find program information and materials. Digital & On-Demand Program Support * Responsible for LMS setup and enrollment following established processes. * Check that program information such as descriptions, dates, links, prerequisites, and instructions matches the approved source materials. * Use available reports to track enrollment, progress, and completion; send reminders according to the program plan and share potential concerns with the program lead. * Record access or technical issues and route them to Learning Operations or the appropriate support contact. Program Logistics & Delivery * Use program checklists to help prepare virtual sessions, including meeting links, platform settings, breakout rooms, recordings, and technology checks. * Coordinate in-person logistics such as room arrangements, audiovisual needs, materials, and onsite details with the relevant partners. * Organize and distribute agendas, participant materials, facilitator resources, and other approved program content. * Support session-day operations, maintain attendance records, and share required information with Learning Operations for tracking and reporting. * Help identify logistical gaps early and bring them to the program lead's attention. Evaluation, Reporting & Follow-Up * Help prepare and distribute program evaluations, surveys, and pulse checks; monitor responses and send planned reminders. * Compile attendance, enrollment, completion, and evaluation information in established trackers or templates. * Prepare basic status updates and summaries for review by the program lead; flag notable feedback, recurring questions, or participation issues. * Keep follow-up tasks and resource distribution organized after program sessions. Documentation & Process Support * Maintain shared program files, calendars, participant records, and materials so information is current, easy to find, and appropriately organized. * Follow established version-control, privacy, data-handling, and governance practices when working with program materials and participant information. * Update FAQs, checklists, standard operating procedures, and other program documentation as directed. * Share practical ideas with the team for making recurring coordination tasks clearer, more consistent, or more efficient **EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:** * Minimum 3 years' experience in Learning & Development. * Organization & attention to detail: Keeps information accurate and follows through on assigned tasks and deadlines. * Clear communication: Writes and speaks courteously, shares updates, and asks questions when expectations are unclear. * Service mindset: Responds helpfully to participant and stakeholder needs and knows when to seek support. * Teamwork & learning agility: Collaborates well, accepts feedback, and builds knowledge of learning program operations over time. * Coordination & prioritization: Tracks multiple tasks, adapts to changing details, and raises capacity or timing concerns early. * Problem solving & judgment: Notices issues, gathers relevant details, and escalates appropriately rather than making unsupported decisions. * Comfort with digital tools: Willingness to learn collaboration, scheduling, learning-management, and survey tools used by the team.