Product Development & Category Specialist — German Speaking

Product Development & Category Specialist — German Speaking
Компания: FLYERALARM
Город: Dubai
**Product Development & Category Specialist — German Speaking**
**Location:** Dubai, UAE
**Employment type:** Full-time
**Industry:** Printing, Advertising & Marketing Services
**About the Role**
FLYERALARM is looking for a German-speaking Product Development & Category Specialist to manage and grow an assigned product category. This role combines product development with day-to-day category operations, supplier coordination, sales support, and order fulfilment.
You will maintain and expand the product range, identify opportunities to increase revenue, and help deliver a reliable customer experience from initial enquiry through to dispatch and after-sales support.
**Key Responsibilities**
**Product Development & Category Growth**
* Maintain and improve the assigned product line, keeping the range competitive, relevant, and commercially attractive.
* Research market trends, customer needs, and competitor offerings, including in German-speaking markets.
* Identify opportunities to introduce new products, enhance existing offerings, and generate additional category revenue.
* Translate market insights and customer feedback into clear product briefs and requirements.
* Coordinate with suppliers and internal teams to develop, test, and launch products.
* Monitor category sales, margins, and product performance, recommending improvements to support profitable growth.
* Prepare and maintain accurate product information in German and English.
**Sales Support & Customer Service**
* Support the sales team with offline product enquiries, including specifications, availability, pricing, and lead times.
* Provide product guidance to help colleagues recommend suitable solutions to customers.
* Assist with customer complaints and product issues, coordinating timely resolutions with suppliers and internal teams.
* Use customer feedback to improve product quality, service, and processes.
**Supplier & Supply Chain Management**
* Conduct supplier and supply chain due diligence, assessing quality, reliability, capacity, and compliance with company requirements.
* Maintain supplier relationships and coordinate pricing, product specifications, production schedules, and delivery commitments.
* Monitor supplier performance and address issues affecting quality, cost, or delivery.
* Review supplier invoices and prepare and process payments for the assigned category in line with agreed terms and company approval procedures.
**Order Processing & Fulfilment**
* Process and manage online orders for the assigned category, ensuring accuracy and timely fulfilment.
* Coordinate production, dispatch, shipping, and export arrangements with suppliers and logistics partners.
* Ensure order and export documentation is accurate and complete.
* Track orders through to delivery and proactively resolve delays or fulfilment issues.
**Requirements**
* Fluency in German and strong written and spoken English.
* Experience in product development, category management, product management, or a related commercial role.
* Strong commercial awareness, with the ability to identify opportunities to grow revenue and improve margins.
* Excellent organisational skills and attention to detail, with the ability to manage multiple products, orders, and deadlines.
* Strong research, analytical, and problem-solving skills.
* Clear communication skills and confidence working with customers, suppliers, and internal teams.
* A proactive, customer-focused approach and a willingness to take ownership of both product development and daily operations.
**Desirable Experience**
* Experience in printing, promotional products, advertising, or e-commerce.
* Familiarity with supplier due diligence, international shipping, and export processes.
* Experience with online order management, supplier invoicing, and payment coordination.