Principal, Banking Consultant

Company: Alkami Technology, Inc.
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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The Principal Banking Consultant is Alkami’s foremost individual contributor authority on bank and credit union lending operations and loan origination platform strategy, shaping how complex financial institution needs translate into scalable, compliant solutions and durable customer outcomes. Drawing on deep expertise in credit origination processes, software implementation, and operational transformation, this role advises executive customer stakeholders and senior internal leaders on high-impact decisions that span products, processes, and customer engagements. The role leads the design and optimization of end-to-end credit origination processes, translates complex business needs into finalized functional requirements for software implementation, and serves as the primary Subject Matter Expert (SME) guiding Product, Engineering, and Delivery teams, including the structuring and execution of product demonstrations. Through trusted advisory work, reusable methods, robust implementation documentation, and expertise shared across teams, the Principal Financial Institution Lending Consultant strengthens customer outcomes and Alkami’s long-term lending solution capabilities. Essential Duties & Responsibilities
Define strategic solution direction for lending engagements by assessing customer business models, operational priorities, regulatory considerations, and Alkami platform capabilities
Advise customer stakeholders at all levels on lending strategy and platform adoption by connecting business objectives with practical implementation and optimization opportunities
Map, analyze, and optimize current-state lending processes for financial institutions to design streamlined, compliant, and scalable credit origination workflows
Lead customer discovery sessions to capture, refine, and finalize the detailed business and technical requirements needed for software implementation, translating complex lending workflows into clear functional specifications
Set consulting approaches for lending implementations by establishing principles and decision frameworks that guide solution design across strategic customer engagements
Shape Alkami’s loan origination product strategy by synthesizing customer needs, industry developments, operational risks, and platform capabilities into actionable recommendations for Product and Engineering leaders
Influence LOS roadmap priorities by evaluating emerging customer requirements and industry practices and advocating for capabilities that deliver broad, scalable customer value
Serve as the core Subject Matter Expert (SME) on credit origination workflows and software capabilities, partnering with software engineers to structure, validate, and execute tailored product demonstrations
Create and maintain robust documentation across the implementation lifecycle and software configuration, including business requirements documents, workflow diagrams, functional specifications, and user guides
Resolve high-impact implementation and operational challenges by identifying root causes across business processes, configurations, integrations, and organizational readiness, and directing teams toward durable solutions
Guide cross-functional leaders on the LOS and POS implications of major implementation decisions by clarifying tradeoffs, dependencies, risks, and customer impacts
Establish scalable methods for aligning financial institution workflows with Alkami capabilities by developing reusable operating models, advisory frameworks, and implementation standards
Serve as the senior escalation advisor for customer concerns by aligning executive stakeholders and internal teams on resolution paths, risk mitigation, and long-term outcomes
Evaluate customer LOS and POS operations, lending practices, and platform usage by identifying systemic process gaps and control considerations, and deliver actionable recommendations that improve credit decisioning, risk management, operational efficiency, and adoption
Set standards for complex hosted user acceptance testing and operational readiness, validating software builds against finalized requirements so that business workflows, configuration decisions, and launch risks receive appropriate validation and delivered solutions align with customer specifications
Prepare executive-level updates, steering committee reports, and quantitative progress reports for senior management and customer C-level executives
Represent Alkami’s lending expertise in strategic customer discussions by communicating complex operational and platform considerations clearly to executive, technical, and delivery audiences
Develop lending thought leadership and implementation guidance by translating customer engagement insights and industry trends into practical resources for teams and customers
Assess the broader impact of proposed lending solutions by considering scalability, customer experience, operational sustainability, and alignment with Alkami’s product direction
Build trusted, long-term relationships with executive stakeholders across strategic financial institutions and with internal cross-functional teams (Engineering, Product Management, and Delivery) by anticipating evolving business needs and providing candid, evidence-based guidance on complex decisions
Recommended Experience & Education
Minimum Years of Experience
15+ years of experience in business consulting, process engineering, or lending origination strategy within financial institutions or financial technology, spanning credit origination, consumer and commercial lending, credit risk management, and enterprise financial technology implementations, including executive advisory and organization-wide influence on complex customer and product decisions.
Education Level
Bachelor’s degree in Business, Finance, Information Systems, Banking, or a related field; equivalent relevant experience may be considered.
Knowledge, Skills, & Qualifications
Required
Deep expertise in lending operations and credit origination across consumer and commercial lending, including credit risk management practices
Comprehensive knowledge of financial institution credit products and workflows
Proven track record in business consulting or process engineering within financial institutions, including setting direction for complex enterprise implementations and customer operational transformation
Strong ability to translate complex lending workflows into clear functional specifications and technical software requirements
Experience creating, structuring, and maintaining technical and process documentation for software implementations
Demonstrated experience collaborating directly with software engineers, quality assurance, and solution architects to validate