Текст заказа
Tapping House is seeking a detail-oriented CRM Database Controller to strengthen fundraising activity through accurate data management, insightful reporting and effective supporter segmentation. This role combines hands-on database administration with analysis, helping ensure that supporter information is reliable, accessible and used responsibly to inform fundraising decisions.
Working closely with the fundraising team and colleagues across the organisation, you will prepare campaign data, monitor performance and support the development of connected systems and efficient processes. You will help Tapping House make the most of its CRM while contributing to meaningful supporter engagement and sustainable fundraising.
About The Company
Tapping House is a hospice charity focused on providing care and support to people affected by life-limiting conditions, as well as their families and carers. Fundraising plays an important role in helping the organisation deliver its services and connect with the community. Reliable, well-managed supporter information enables teams to communicate appropriately, understand the impact of their work and make informed decisions about future fundraising activity.
About The Role
As CRM Database Controller, you will take responsibility for maintaining and improving the quality of supporter data in Raiser's Edge. You will create accurate, compliant data selections for direct mail, email, digital campaigns, events and appeals, and produce reporting that helps colleagues understand results and identify opportunities.
The role is suited to someone who is confident working with large databases, enjoys solving data-quality issues and can explain findings clearly to non-technical colleagues. You will also support integration between the CRM and other organisational systems, contributing to consistent processes and dependable information across teams.
Qualifications
We are looking for a highly organised professional with experience using customer, membership or supporter databases and a strong commitment to accuracy. You should be able to manage competing priorities, handle detailed work carefully and apply sound judgement when preparing and reviewing data.
* Experience maintaining, updating or administering a large CRM or database.
* Strong data selection, segmentation and reporting skills, with the ability to interpret results.
* Excellent attention to detail and a methodical approach to data quality and problem-solving.
* Confidence working with spreadsheets, queries or reporting tools and presenting information clearly.
* Good communication and collaboration skills, including the ability to understand colleagues’ data requirements.
* An understanding of the importance of confidentiality, data protection and compliant use of personal information.
* Experience with Raiser's Edge or another fundraising CRM would be an advantage.
Responsibilities
* Maintain the accuracy, consistency and integrity of supporter records in Raiser's Edge.
* Prepare accurate, compliant audience selections and segmented lists for fundraising campaigns and activities.
* Process data imports, updates and amendments promptly, and investigate and resolve inconsistencies or gaps.
* Produce regular and ad hoc reports on income, campaign performance, retention and supporter activity.
* Analyse campaign results and supporter behaviour, identify trends and opportunities, and contribute recommendations for future activity.
* Develop dashboards and reporting tools that make performance information clear and accessible.
* Work with fundraising colleagues to align data selections with campaign objectives and improve supporter journeys.
* Support CRM processes, system integrations, workflow improvements and adoption of relevant system functionality.
* Provide operational data support for events, appeals and other fundraising initiatives.
* When required, provide cover for Supporter Services, including processing gifts, coding income accurately and issuing acknowledgements.
Benefits
This role offers the opportunity to apply your data and analytical skills in support of a purpose-led organisation. You will work with colleagues across fundraising and other teams, see how accurate information contributes to supporter engagement, and help improve the systems and processes that underpin fundraising activity. Tapping House will discuss applicable employment benefits and working arrangements with candidates during the recruitment process.
Equal Opportunity
Tapping House is committed to fair and inclusive recruitment. Applications are welcomed from people with the skills and experience needed for the role, regardless of background or personal characteristics protected by applicable law. Selection decisions are based on the requirements of the position and each applicant’s relevant experience, skills and potential.