Текст заказа
Customer Service Advisor/Clerical Officer
Компания: Queen's University Belfast
Город: Newtownabbey
**About the job:**
AMIC - a £100M investment through the Belfast Region City Deal - is a collaborative, innovative powerhouse of advanced manufacturing set to elevate our region globally.
We are supporting economic growth and prosperity for Northern Ireland by creating high-quality jobs and increasing inward investment through high value manufacturing innovation clusters.
We are driving industrial transformation, paving the way for future technologies and competing globally with a more sustainable focus.
AMIC staff work in the new flagship Factory of the Future (FoF), a 10,500m2 state-of-the-art facility which will act a key location to achieve our objectives of delivering AMIC services to industry, working with Businesses / Industry Partners across Northern Ireland.
This post is based at: AMIC Factory of the Future QUB ,3 Global Point Avenue, Newtownabbey, BT36 5TB.
Please note that due to the nature of the role, this post is office based 5 days per week.
The Customer Service Advisor role will provide clerical support to the AMIC team. Based primarily at the reception desk of the FoF, the postholder will be the first point of contact for visitors and staff and will administer a range of communications activities, and contribute to identifying and implementing on-going service improvements.
**About the person:**
The successful candidate must have and your application should clearly demonstrate that you meet the following essential criteria:
* A minimum of 5 GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration.
* A minimum of two years (demonstrable) recent relevant work experience in an administrative environment to include evidence of the following:
* * IT literacy and up-to-date knowledge of relevant computer packages and information systems including Microsoft Office 365, Microsoft Teams and SharePoint.
* Experience in maintaining databases and spreadsheets.
* Experience of dealing with email and internet in the workplace according to corporate guidelines.
* Producing general correspondence.
* Experience of providing clerical assistance in line with organisational procedures.
* Experience in a role which involved customer service including face-to-face engagement with customers.
**To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information document on our website.**