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About the Role
We are looking for an Application Support Specialist to ensure the effective operation and continuous improvement of business-critical applications.
The role combines application administration, technical support and collaboration with business and IT teams, ensuring systems are properly configured, maintained and aligned with business needs.
Key Responsibilities
Administer and configure business applications, including user access, permissions and workflows.
Investigate technical and functional issues and coordinate their resolution.
Manage incidents and service requests using ticketing tools.
Collaborate with developers, vendors and business stakeholders on application-related matters.
Monitor system performance, data flows and integrations.
Support testing, release validation and implementation of system updates.
Maintain technical documentation and operational guidelines.
Identify opportunities to improve system reliability and usability.
Requirements
Experience in business application administration, application support or systems management.
Understanding of enterprise applications, workflows and integrations.
Practical knowledge of Jira, Zendesk or similar ticketing tools.
Experience with user administration, access management and system configuration.
Basic understanding of APIs, data flows and application logs.
Ability to troubleshoot issues and communicate effectively with technical and non-technical teams.
Strong organisational skills, independence and a proactive approach.
Nice to Have
Experience with enterprise and custom-built applications.
Knowledge of ITIL principles, including incident, problem and change management.
Familiarity with financial systems and processes related to accounting, treasury, investment funds or real estate.