Senior Talent Acquisition Adviser

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Senior Talent Acquisition Adviser
Help shape the future of Talent Acquisition at FOS.
Join a team where _Purpose_ is at the heart of everything we do, _Ambition_ drives us to be the best we can be, _Respect_ shapes our culture and _Trust_ builds our foundation.
We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
_Contract: Permanent_
_Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern._
_We are open to exploring candidates who’s preferred location is either London or Coventry_
_Salary: £42,445 London_
_Salary: £37,636 Coventry_
_Reporting to: Talent Acquisition Workforce Planning Lead_
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. _Our permanent hybrid policy sees us all working at least four days across a fortnight in the office._ As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
This is an exciting time to join our Talent Acquisition team. We’re evolving how we attract, engage and hire talent, moving beyond traditional recruitment towards a more proactive, skills-led and insight-driven approach.
As a Senior Talent Acquisition Adviser, you’ll play an important part in that journey, partnering with leaders to understand future workforce needs, developing targeted attraction and direct sourcing strategies, building talent pipelines and championing internal mobility. You’ll also help us make smarter use of data, technology and AI, while continuing to deliver an inclusive and high-quality candidate experience.
As a Senior Talent Acquisition Adviser, you’ll be at the heart of how we attract and hire the talent we need for the future.
You’ll lead a varied portfolio of complex and high-volume recruitment campaigns, working as a trusted partner to hiring managers and our Talent Acquisition and Workforce Planning Leads. Bringing your recruitment expertise, market knowledge and insight, you’ll challenge thinking, shape attraction and assessment strategies and help managers make confident, evidence-based hiring decisions.
You won’t just wait for applications to come to you. You’ll use proactive and direct sourcing techniques to identify and engage great talent, build pipelines and make sure we’re reaching the right people with the right skills.
From attraction and assessment through to offer, you’ll create a seamless, inclusive and engaging candidate experience, while using recruitment data and market insight to continually improve how we hire.
You’ll also embrace our growing use of AI and recruitment technology, using approved tools to enhance sourcing, generate insight and support better decision-making, while keeping professional judgement, ethical use and human oversight at the heart of recruitment.
What You’ll Do:
* Lead recruitment campaigns from end to end, partnering with hiring managers to understand their needs and shape effective attraction, sourcing and assessment strategies.
* Proactively find and engage great talent, using direct sourcing, talent pipelines and tools such as LinkedIn Recruiter, HiredScore and Candidate Engagement to reach both active and passive candidates.
* Be a trusted recruitment adviser, bringing market insight, data and professional judgement to challenge thinking, influence hiring decisions and recommend the right recruitment approach.
* Create an inclusive and engaging candidate experience, championing our employer brand, internal mobility and fair, skills-based recruitment while ensuring candidates remain engaged throughout their journey.
* Help shape the future of Talent Acquisition, using data, insight, technology and AI to improve how we recruit, identify future skills and continuously evolve our recruitment practices.
_To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_
Minimum Criteria –
* End-to-end recruitment delivery. Demonstrable experience independently managing complex, specialist and/or high-volume recruitment campaigns from briefing through to offer, including attraction, screening, assessment and stakeholder management.
* Direct sourcing and talent pipelining. Proven experience proactively identifying and engaging active and passive candidates, using tools such as LinkedIn Recruiter, HiredScore, Candidate Engagement or equivalent sourcing technology, with evidence of building talent pipelines.
* Recruitment consultancy and stakeholder influence. Demonstrable experience advising and influencing hiring managers and senior stakeholders, using recruitment expertise, talent-market insight and data to shape attraction, selection and hiring decisions.
* Inclusive and skills-based recruitment. Proven experience designing or delivering fair, inclusive and skills-based recruitment and assessment approaches, with evidence of improving candidate experience and/or supporting diverse hiring outcomes.
* Data, technology and continuous improvement. Demonstrable experience using recruitment data, ATS/recruitment technology and digital or AI-enabled tools to improve recruitment decisions, candidate engagement, efficiency or recruitment processes.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: [https://www.financial-ombudsman.org.uk/who-we-are/aims-va…)
* Flexibility: Work your way — remote, hybrid, or in-office
* Wellbeing: \[Health plan, gym memberships, mental health support\]
* Growth: We invest in your future with \[courses, mentorship, promotions\]
* Culture: Diverse. Inclusive. Collaborative. Fun.
We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:
* 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)
* Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
* Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few
* Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others
* Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes
Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.
Let’s Make This Easy.
Please upload a copy of your CV. Successful applicants will be invited to complete an online assessment and an initial video interview. As we’re recruiting for several roles, we plan to hold final interviews every Friday from 20th November.
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