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Complaints Handlers – Financial Services
£275-£350 per day | Leicester – Hybrid | 6-week initial contract
MERJE is looking for 3 immediately available Complaints Handlers to support a financial services business with a short-term complaints project.
This is an initial 6-week assignment, starting Monday 23 November and running through to Friday 8 January, with the possibility of an extension beyond this date.
Due to the nature and urgency of the project, we are looking for candidates who can commit to the full duration of the assignment, excluding weekends and the Christmas and New Year bank holidays.
The role
Working as part of a project team, you will support a busy complaints function with a combination of complaints administration, backlog activity and historic data review.
Responsibilities are expected to include:
* Maintaining and updating the complaints register
* Monitoring complaints inboxes and identifying/logging new cases
* Issuing complaint acknowledgements
* Preparing and issuing four-week update letters
* Supporting the clearance of existing complaints backlogs
* Undertaking a detailed review of complaints data covering the previous 12 months
* Reviewing records for accuracy and completeness
* Providing wider administrative support across the complaints function
What we're looking for
Previous experience within financial services or another FCA-regulated environment would be highly advantageous.
We're particularly interested in individuals who have experience of:
* Complaints handling or complaints administration
* Working within regulated complaint processes and timescales
* Maintaining complaints registers or case-management systems
* Managing shared complaints inboxes and new-case administration
* Supporting complaints backlog or remediation projects
* Reviewing high volumes of customer/case data
* Working accurately and efficiently in a deadline-driven environment
You don't necessarily need to have been an end-to-end complaints investigator. Candidates with strong complaints support, operations, remediation or administration experience within financial services are also encouraged to apply.
Location
The role is based in Leicester and will require candidates to work from the office 2–3 days per week. You must therefore be able to travel to Leicester consistently throughout the assignment.
Given the start date, we're particularly keen to hear from candidates who are immediately available and able to move quickly through the process.
If you have relevant complaints, remediation or financial services operations experience and can commit to the full assignment, please apply.