Forward Deployed Engineer

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a team focused on doing the right thing feels like!
Our talented people are what makes us friendly and have fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help grow our company and ensure our team is living their best, authentic life. We share our appreciation for our team members regularly during all-hands, a workplace appreciation tool, regular shoutouts in our Teams channels, social media, amongst more. Our remote-first work environment blends work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist.
Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career and lifestyle!
The Forward Deployed Engineer is a technical force multiplier who immerses within the Revenue Technology & Solutions (RevTech), Professional Services and adjacent frontline teams to turn recurring, bulk and manual technical work into durable tools, automation and AI-enabled workflows. Build and support scalable growth and operations by finding the work skilled employees repeat on behalf of customers, then build reusable solutions and make sure teams adopt and maintain them. Lead practical AI understanding and adoption across Revenue Technology & Solutions.
What You Will Do:
Own solutions end-to-end, from discovery and prototyping through implementation, deployment, documentation, adoption and ongoing maintenance.
Establish patterns and standards for reusable automation, reducing one-off scripts and ensuring solutions are supportable, secure and maintainable.
Monitor and troubleshoot production automations and integrations, addressing failures and improving reliability, observability and error handling over time.
Evaluate new technologies and AI capabilities through practical prototyping, recommending when they should be adopted, standardized or avoided.
Embed with RevTech and Professional Services teams to gather technical requirements directly from stakeholders and users, translate ambiguous or manual workflows into clear technical solutions and implementation plans, and prioritize high-leverage automation opportunities based on broad business impact, volume, time saved and overall risk.
Broad business overall Investigate complex or recurring technical problems and design durable solutions that address root causes rather than symptoms.
Build and maintain internal tools, admin utilities and platform automation that turn recurring or bulk technical work into repeatable, scalable workflows across cloud, business systems and Skillable platforms, such as environment preparation, customer setups, reporting and cross-team/system handoffs, using Product- and Infrastructure-supported approaches.
Plan and execute bulk technical changes for major platform initiatives and new capabilities, collaborating with both Solutions Consulting and Product & Technology, emphasizing repeatability, validation and risk reduction.
Partner, on request, with Solution Consulting and Professional Services on advanced lab automation and complex customer technical needs; including life cycle actions, activities and other automation where required.
Curate and maintain reusable life cycle action, activity and scoring script templates in the Skillable Studio Script Library, ensuring commonly needed automation patterns are accessible and maintainable.
Evolve the shared AI tooling, skills, plugins and integrations used across platforms such as Microsoft Copilot, ClickUp Brain and Anthropic Claude.
Help drive practical AI adoption across Revenue Technology & Solutions by identifying use cases and building AI-enabled workflows and agents for discovery, handoffs, research, documentation and reporting.
Define, audit, and enforce AI usage guardrails & automation practices for RevTech teams beyond Skillable baseline standards, including approved use cases, review practices, documentation and ownership models.
Translate recurring operational and customer pain into actionable requirements for Product and Infrastructure, distinguishing where automation can help from where the platform should evolve.
Coordinate with Product, Professional Services, and groups such as the AI Council to share field learnings, tooling, and roadmap context, promote reuse, and align complementary efforts.
Operationalize solutions via documentation, training and clear ownership to drive adoption & maintainability.
Measure and report tooling impact, including usage, adoption, and time and cost savings.
Spot emerging scale constraints early and propose solutions before they become operational bottlenecks.
Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
Other strategic business initiatives or special cross-functional project involvement as required.
What You Bring to the Role:
Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related field, or relevant professional experience.
5+ years of relevant professional experience in automation engineering, DevOps, platform or infrastructure engineering, solutions engineering or internal tooling development.
Experience with Skillable ’s platform and products a major plus, but not required.
Strong scripting in PowerShell and Python; Bash and JavaScript or TypeScript a plus.
Experience designing and owning production-grade automation or internal tooling from concept through ongoing support.
Experience with CI/CD, automated testing, logging, monitoring and troubleshooting of production automation.
Demonstrated ability to prototype quickly while knowing when a solution needs to be hardened for broader or long-term use.
Experience automating against REST APIs and Azure, AWS or GCP; infrastructure as code (Bicep, Terraform or similar) preferred.
Virtualization and disk image experience (Hyper-V, ESXi or KVM; VHD/VHDX, VMDK and differencing disks) strongly preferred.
Hands-on experience building with generative AI (LLM APIs, agents, skills or MCP integrations), with sound judgment on quality, security and data handling.
Sound engineering practices (Git, testing, documentation, secure credential handling) and a record of turning non-engineers' workflows into tools they adopt.
Familiarity with Skillable Studio, including life cycle actions and scoring scripts, strongly preferred.
Proven ability to communicate effectively, both orally and in writing, to various audiences/levels including leadership, internally and externally, and through various mediums.
Demonstrated ability to prioritize and manage workload and meet project deadlines.
A high-level of confidence, integrity and professional courtesy.
Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred.
Experience working in a fully remote team is preferred, but not required.
Thorough understanding (or willingness to learn expeditiously) of business operations and processes.
Proactively addresses challenges, seeking opportunities for continuous improvement.
Adept at troubleshooting in fast-paced environments and implementing corrective actions swiftly.
Salary Range :
The base salary for this position is $90,000 - $120,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans.
Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges.
Pay ra