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Cognizant is seeking a Deskside Support Tech with extensive Mac support experience for a full-time opportunity in West Palm Beach, FL.
Responsibilities
* Provide strong macOS support experience as approximately 85 percent of the clients end user device estate consists of Mac devices
* Deploy and manage mobile devices using MDM tools such as JAMF and Intune
* Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
* Assist with user onboarding, including account setup, device provisioning, and software installation.
* Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
* Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
* Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
* Support conference room devices, including video conferencing systems, projectors, and audio equipment.
* Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
* Install, configure, and maintain operating systems, software applications, and device drivers.
* Perform hardware and software upgrades and replacements as needed.
* Collaborate with other IT teams to escalate and resolve complex technical issues.
* Document all support activities, solutions, and troubleshooting steps in the ticketing system.
* Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
* Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
* Ensure compliance with company policies, procedures, and security standards.
* Participate in on-call rotations and provide after-hours support when necessary.
Qualifications
3 plus years of experience with MDM tools and Active Directory.
Hands-on experience providing Mac Support.
3 plus years of experience with M365 and remote desktop tools.