Текст заказа
Responsibilities:
Manage end-to-end client onboarding processes, including account opening, account maintenance, and system setup
Prepare, issue, review, and validate client documentation
Monitor and manage ongoing onboarding cases, pending requests, and service-related activities
Communicate directly with clients to clarify requirements, resolve issues, and provide onboarding support
Cooperate with Compliance, Business Risk, KYC Quality Control, Tax, and other internal teams
Handle urgent requests, escalations, and complex onboarding issues
Ensure compliance with internal policies, regulatory requirements, and risk management standards
Monitor service delivery against SLAs, quality standards, and operational deadlines
Identify process inefficiencies and implement improvements to onboarding procedures
Support onboarding-related projects and cross-functional initiatives
Analyze complex operational issues and provide practical solutions
Act as a Subject Matter Expert (SME) for internal stakeholders and team members
Monitor client satisfaction and maintain effective relationships with internal and external stakeholders
Requirements:
3–5 years of professional experience in documentation review, KYC, AML Compliance, account opening processes, or a similar role within the financial services industry
Proficiency in Microsoft Office applications
Proficiency in written and spoken English
Strong analytical, problem-solving, and organizational skills
Excellent attention to detail and ability to prioritize multiple tasks
Experience handling urgent requests, escalations, and stakeholder expectations
Strong written and verbal communication and interpersonal skills
Ability to work independently with limited supervision and collaborate effectively within a team
Ability to perform in a high-volume, deadline-driven, and risk-sensitive environment
Bachelor's degree or equivalent professional experience
Nice to have:
Proficiency in at least one additional regional language used in Europe or the Middle East
Offer:
Private medical care
Co-financing for the sports card
Constant support of dedicated consultant
Employee referral program