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Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
The Product Delivery Director is a senior business-facing leader accountable for shaping, prioritizing, and guiding the delivery of Employee Benefits technology capabilities. This role represents the business strategy and operational perspective across cross-functional delivery teams, ensuring solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals.
The ideal candidate brings strong business product ownership, delivery management, hands-on FINEOS expertise , and stakeholder leadership experience, with the ability to translate business priorities into actionable delivery plans. This leader will influence roadmap decisions, drive prioritization, prepare business teams for change, and support successful adoption of solutions across Employee Benefits products.
This role is fully remote, with no regular in-office requirement.
The Contributions You’ll Make:
Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions, partnering with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.
Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.
Lead prioritization of enhancements, defects, and new capabilities based on business value, customer impact, compliance requirements, and operational readiness.
Provide business direction to ensure priorities, regulatory requirements, customer experience needs, and operational impacts are reflected in technology delivery plans.
Lead operational readiness planning by identifying impacted teams, process changes, training needs, communication requirements, support impacts, and adoption risks ahead of implementation.
Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders to refine business requirements, user stories, acceptance criteria, and delivery priorities.
Represent the business in sprint planning, release planning, prioritization, and backlog management activities, providing timely decisions and resolving business-related obstacles to keep delivery teams aligned and moving forward.
Partner with marketing and sales enablement teams to develop internal and external communication plans before and after relevant releases.
Monitor delivery progress, operational readiness, adoption readiness, risks, dependencies, and mitigation plans to support successful implementation and sustained business use.
Oversee business testing strategies and UAT scenarios for new capabilities, enhancements, and defects, including resource coordination, execution oversight, defect management, and final business sign-off.
Partner with QA teams to confirm business requirements are adequately tested, validated, and ready for release.
Support release readiness reviews, implementation decision-making, production deployments, and post-production stabilization.
Drive post-implementation adoption activities, including hypercare support, readiness checkpoints, user enablement, issue triage, feedback collection, and ongoing business support.
Serve as a trusted advisor and senior product delivery partner to operational leaders, product stakeholders, and technology partners.
Lead clear, consistent communication across product, operations, compliance, technology, and business stakeholder teams.
Present roadmap priorities, delivery updates, risks, key decisions, and outcomes to leadership.
Build and sustain strong cross-functional partnerships that enable execution of strategic initiatives and measurable business outcomes.
Minimum Knowledge & Experience:
Bachelor's degree required.
5+ years of product delivery, product management, business analysis, or digital product leadership experience.
Hands-on FINEOS experience required.
Experience with digital portal capabilities, customer-facing applications, self-service platforms, reporting capabilities, or analytics solutions.
Experience operating in Agile and Scrum delivery environments as a business partner, product representative, or business product owner.
Strong understanding of SDLC, release management, and testing methodologies from a business delivery and stakeholder readiness perspective.
Demonstrated experience leading operational readiness, change adoption, training coordination, stakeholder communications, hypercare, and post-launch stabilization for business solutions.
Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health.
Preferred Knowledge & Experience:
Experience partnering with IT Product Owners and cross-functional technology teams while representing business priorities and operational needs.
Knowledge of reporting platforms such as Power BI, Tableau, Cognos, Business Objects, or similar tools.
Experience supporting digital transformation, modernization, and business capability improvement initiatives.
Knowledge of accessibility, usability, and digital experience best practices.
How This Role Aligns to Our Core Four:
Voya’s Core Four guide how we deliver for our customers, work together, and achieve meaningful business outcomes. In this role, you’ll bring these expectations to life through strong business product leadership, disciplined technology delivery, and cross-functional partnership.
Instill Customer Obsession: Champion Employee Benefits technology capabilities that improve customer, employer, and operational experiences by grounding roadmap and prioritization decisions in customer needs and measurable business outcomes.
Transform with Automation/AI: Advance modernization and digital capabilities by identifying opportunities to responsibly use automation, AI, analytics, and technology solutions to reduce friction, improve quality, and enhance business and customer experiences.
Drive Higher Performance Through Our People: Create clarity, accountability, and alignment across business, product, technology, and operations teams through strong partnership, timely decision-making, and effective change readiness.
Execute on the Fundamentals: Promote disciplined delivery through clear requirements, testing and UAT governance, compliance awareness, release readiness, operational preparedness, and post-launch stabilization.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term