Development Operations Manager

Company: Women Donors Network
Women Donors Network (WDN) and its 501(c)(4) affiliate, Women Donors Action (WDA), are hiring a passionate and seasoned Development Operations Manager to build and manage the systems, data, and workflows that power our rapidly growing donor network and grantmaking organization. This role is for a CRM owner, systems builder, and data steward who takes pride in data integrity, reporting, and analytics. You’re energized by designing standards and tools that people actually adopt, and you understand that behind every record is a relationship.
This is a full-time, remote role based in the United States, with occasional travel. The Development Operations Manager reports to the Vice President of Community & Development and works closely with the Finance Team, the Technology Team, and external consultants. Grounded in a deep commitment to social justice, this role helps strengthen the leadership and effectiveness of a multiracial, multigenerational membership community of donor organizers.
ABOUT US
Women Donors Network (WDN) is a national network of women (cis and trans), nonbinary, and gender-expansive individuals committed to protecting and advancing gender, racial, economic, and climate justice. As a growing multiracial and multigenerational community of donor organizers, we connect, grow, fund, and mobilize together in solidarity with movements to transform people, culture, and systems rooted in justice. Through Women Donors Action (WDA), our 501c4 affiliate organization, we work to transform policies, political infrastructure, and political possibilities by investing in advocacy and electoral strategies that center the leadership of historically excluded communities. Together, we envision a just and sustainable world where everyone can safely and freely determine their own futures.
This is an exciting time at WDN and WDA as we move into the fourth year of our bold strategic plan. We have a growing team passionate about social justice and motivated to scale our impact. Our values are rooted in a culture of courage, commitment, curiosity, accountability, hope, and joy. You can read more about our path forward here.
We are a geographically distributed, remote team of 27 from diverse intersectional identities, including cisgender, BIPOC, and nonbinary people. We have a shared staffing structure across WDN and WDA, with our team dedicating a portion of time to each entity. We believe that a diverse team is integral to our work and strongly encourage applications from people of color, people with disabilities, women, LGBTQIA+, and all other applicants from historically excluded identities in the United States.
ABOUT THE ROLE
This is a pivotal moment for the Development Operations Manager to join the team at WDN/WDA. WDN/WDA is on track to steward $35M+ annually through a bespoke membership model where our members give at levels ranging from four to nine figures. As our membership community and grantmaking continue to grow, the Development Operations Manager will build and manage the development operations infrastructure our community, grantmaking, and organizations need to scale.
As Development Operations Manager at WDN/WDA, most of your time will focus on CRM management, data integrity, and analytics. You’ll own day-to-day use of Salesforce, set the data standards every team follows, and build the dashboards and reports that give senior leadership a clear view of fundraising progress, member engagement, and pipeline health. You’ll partner with the Head of Technology and external consultants on larger builds and platform decisions. Because WDN and WDA share a staffing structure, you’ll process and track gifts across both entities, and apply the distinct acknowledgment and compliance practices each entity requires. A smaller portion of your time will support member coordination, including onboarding, prospective member pipeline management, and engagement at Community & Development events.
In 2027, we’re launching a network power mapping project to better understand the relationships and reach within our community. We see a significant opportunity to clean up and strengthen our donor data, and we’re exploring whether our current CRM will meet our needs as we scale. You’ll be at the center of all three efforts, turning our data into a trustworthy, shared resource that informs how we cultivate, steward, and engage members.
During your first year as the Development Operations Manager at WDN/WDA, you will:
Lead a comprehensive cleanup of our donor and member data and establish clear standards to keep it clean, making Salesforce a trusted single source of truth.
Build engagement tracking across member-facing teams, Board members, and member Ambassadors that supports WDN/WDA’s member engagement and retention strategy.
Strengthen moves management in Salesforce, including stage definitions and pipeline review processes, so the team can track cultivation and solicitation consistently.
Evaluate existing Salesforce fields and recommend updates that enable the CRM to serve as the repository for data from our forthcoming network power mapping project.
Deliver dashboards that senior leadership relies on to understand fundraising progress, retention, and engagement.
Help evaluate our CRM needs and, if we move forward with a migration, play a central role in planning and executing it.
Create documentation and training that makes our systems easy to use correctly.
This is a remote position open to candidates based in the United States. Candidates must be available during weekday business hours across U.S. time zones and able to travel occasionally within the United States for meetings, team retreats, and organizational events. Candidates must have at least 5 years of development operations experience and demonstrated comfort with remote work. We are not accepting applications from outside the United States or from staffing agencies.
ROLE RESPONSIBILITIES
As Women Donors Network and Women Donors Action continue to implement our strategic plan, the Development Operations Manager will play a critical role in:
CRM & DATA MANAGEMENT
Manage day-to-day use of the Salesforce CRM, including data entry, cleanup, and deduplication for membership and fundraising records.
Oversee timely, accurate processing and acknowledgment of contributions and pledges across WDN (501(c)(3)) and WDA (501(c)(4)), while partnering with the Finance Team on monthly reconciliation.
Continuously improve and optimize Salesforce in partnership with the Head of Technology, the Community & Development Team, and external consultants by building and refining fields, workflows, automations, moves-management processes, and reporting, so the CRM evolves into a stronger, more powerful tool for WDN/WDA.
Design systems to track member engagement across all member-facing teams, creating a comprehensive record of member experience that supports seamless member engagement, informs our forthcoming network power mapping project, and sharpens WDN/WDA’s donor cultivation and stewardship strategies.
Set and enforce organization-wide CRM data standards, field definitions, and permissions so that every team logs information consistently, while partnering directly with the Head of Technology on data security and access.
Write SOPs and training materials so Salesforce and related tools (Slack, iWave, and others) are easy for the team to use correctly, and lead rollouts so new processes stick.
Serve as the Community & Development Team’s primary point of contact for CRM consultants and development-related platforms.
Assess whether WDN/WDA’s current tools meet the team’s needs and recommend changes, including opportunities to integrate Salesforce with other platforms, Salesforce upgrades, or a potential CRM migration, with requirements gathering, testing plans, data migration, and timeline tracking.
DATA ANALYTICS & INSIGHTS
Build and maintain dashboards tracking progress to fundraising goals, member rete