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Role purpose
We are strengthening IT process management so that processes are clearly owned, consistently documented, understood and followed across internal and external delivery teams. The IT Process Management Lead will coordinate the practical implementation and improvement of the IT Process Management practice. The role will establish a reliable process baseline, maintain the IT Process Map, help process owners document and improve their processes, and ensure that approved process models are maintained in Signavio and linked to supporting procedures and knowledge.
This is an enabling and coordinating role. The role is not expected to write every IT process on behalf of the organisation. Accountability for process content and operation remains with the relevant process owners. The Lead provides the method, templates, modelling support, challenge, quality assurance and momentum required to make the practice work.
Working relationships
Working with IT process owners, service and application owners, ITSM practice managers, Enterprise Architecture, Security, Risk and Compliance, technical teams and the Knowledge Management Practice Manager, the role will act as the focal point for day-to-day IT Process Management. It will ensure that process documentation and supporting knowledge are connected, current and usable, particularly where delivery responsibilities are shared across internal and external teams.
Your main responsibilities
* Plan and manage the activities required to establish and operate the IT Process Management practice, including priorities, backlog, dependencies and delivery tracking.
* Manage and maintain the IT Process Map and a controlled inventory of IT processes, with clear process ownership, status, review dates and relationships between processes.
* Work with process owners to define scope, purpose, roles, responsibilities, controls, inputs, outputs, hand-offs, tools and supporting documentation.
* Facilitate workshops to capture current-state processes, identify gaps and agree pragmatic target-state processes that can be followed by both internal and external delivery teams.
* Model and maintain approved process flows in Signavio using agreed BPMN conventions and our standards; provide hands-on modelling support where it accelerates delivery.
* Establish and maintain practical process-management standards, templates, modelling conventions and quality criteria, aligned with the approved Process Management Standard.
* Define the relationship between high-level process models in Signavio and detailed procedures, work instructions, runbooks and knowledge articles held in approved repositories; ensure links and ownership are visible.
* Coordinate with the Knowledge Management Practice Manager so that process changes trigger review of affected knowledge and that operational knowledge links back to the relevant process.
* Prioritise processes that are critical for service transition and operational delivery, including development lifecycle, release, incident, problem, change, request and application lifecycle processes, based on agreed business need.
* Review existing process documentation for accuracy, duplication, inconsistency, missing ownership and outdated content, and coordinate remediation with accountable owners
* Translate security, risk, compliance and control requirements into operational process steps and evidence requirements in cooperation with the relevant control and process owners.
* Identify inefficiencies, bottlenecks, unclear hand-offs and opportunities for simplification, standardisation and automation, and coordinate agreed improvements through the appropriate change mechanisms.
* Support adoption through guidance, coaching, communication and training materials, including practical BPMN and Signavio support for process owners and contributors.
* Define and report agreed process-management KPIs and practice success factors, and use them to drive continual improvement and escalation where progress is blocked.
* Maintain practice documentation, governance records, decision logs, improvement backlog and handover material to enable sustainable internal ownership.
Key outputs and deliverables
* Current and target IT Process Map, with an agreed process inventory and ownership model.
* Process Management practice model, operating procedures, standards, BPMN conventions and templates.
* Prioritised process documentation and improvement roadmap, aligned with transition and operational needs.
* Approved process models in Signavio, linked to relevant procedures, work instructions, controls and knowledge articles.
* Role and responsibility model covering process owners, process managers, contributors, reviewers and users.
* Quality and lifecycle controls for process creation, review, approval, publication, periodic review and retirement.
* Process quality, maturity and performance dashboard with agreed KPIs and success factors.
* Backlog of gaps, duplication, control weaknesses and improvement opportunities, with accountable owners and status.
* Training, guidance and handover material enabling sustainable internal ownership.
* Your profile and qualifications
* Proven experience in IT process management, business process management, process engineering or service-management governance in a complex enterprise environment.
* Strong practical knowledge of BPMN 2.0 and experience facilitating process discovery, modelling, analysis and improvement workshops.
* Experience with Signavio or a comparable enterprise process-management platform; hands-on modelling experience is strongly preferred.
* Good understanding of IT service-management and delivery practices, including how processes connect with Incident, Problem, Change Enablement, Request, Release and software/application lifecycle activities.
* Experience establishing process governance, ownership, lifecycle controls, quality standards and performance measures.
* Ability to translate security, risk, compliance and control requirements into clear operational processes and evidence requirements.
* Strong stakeholder management, facilitation and communication skills across business, security, compliance, architecture and technical delivery teams.
* A pragmatic, delivery-focused working style with the confidence to challenge constructively, resolve ambiguity and drive adoption without taking ownership away from process owners.
* Experience supporting organisational or supplier transitions and hybrid delivery models is advantageous.
* Relevant qualifications or certifications in BPM, BPMN, Lean Six Sigma, ITIL or process improvement are desirable.
* Proficient in English.
Benefits:
* individual benefit system Cafeteria
* hybrid model of cooperation
* meal contribution
* Multisport card
* Yearly public transport card
* 5 weeks holiday + 3 sick days
* Work & Life Balance
* Green Environment & 2025 label #GreatPlaceToWork
* #fungineers concept – events, sporting events, positive mood