Sales Operations & Account Manager

Sales Operations & Account Manager
Компания: LocknLock USA
Город: Cerritos
We are seeking an experienced, proactive, and detail-oriented Sales Operations & Account Manager to drive day-to-day retail account operations, manage key retail and partner relationships, and support administrative functions for our growing U.S. housewares and consumer goods business.
In this role, you will monitor sales and inventory performance, ensure efficient operational execution, and independently resolve daily business challenges. The ideal candidate possesses a strong background in retail account management, sales operations, and business administration, with the drive to seamlessly handle operational tasks and support our continued growth.
**Responsibilities**
**1\. Key Account Management & Sales Operations**
* Manage day-to-day business activities and communications with key retail accounts, grocery chains, and other business partners.
* Serve as a primary point of contact for retail buyers, vendors, suppliers, and external partners regarding orders, product information, inventory, and logistics.
* Coordinate purchase orders (POs), order fulfillment, shipment schedules, and delivery requirements.
* Manage SKU setup, item registration, product listings, pricing updates, and product information across retailer platforms.
* Monitor account performance, sales trends, inventory levels, and product availability.
* Identify and resolve account-related operational issues, including order discrepancies, stock shortages, product listing issues, and delivery delays.
* Support new product launches, promotional activities, and retail account development initiatives.
**2\. Sales Reporting & Business Analysis**
* Prepare weekly and monthly sales performance reports by account, product, and sales channel.
* Monitor sales trends, inventory levels, sell-through performance, and product replenishment needs.
* Assist with sales forecasting, inventory planning, and purchase order planning.
* Analyze sales data and provide actionable insights to support business decisions.
* Maintain accurate sales, inventory, and account management databases.
**3\. Retailer & Vendor Portal Management**
* Manage retailer and vendor portals, including Amazon Vendor Central and other retail account platforms.
* Coordinate item setup, product content updates, purchase orders, shipment confirmations, and account compliance requirements.
* Work with EDI providers, 3PL warehouses, and logistics partners to ensure accurate and timely order processing and fulfillment.
**4\. Office Administration & Business Coordination**
* Coordinate with accounting, warehouse, logistics, and customer service teams to ensure smooth daily business operations.
* Manage business documents, vendor agreements, RFQs, invoices, and other administrative records.
* Support accounting-related documentation, expense tracking, and payment coordination.
* Coordinate business communications and reporting with the Korea headquarters.
* Handle general office administration and other operational responsibilities as needed.
**Qualifications**
* **Experience:** Minimum 5 years of experience in sales operations, retail account management, inside sales, or sales administration.
* **Industry Background:** Experience in consumer goods, housewares, home products, or retail industries is strongly preferred.
* **Retail Account Experience:** Experience working with major U.S. retailers, grocery chains, or e-commerce platforms is a strong plus.
* **Technical Skills:** Advanced proficiency in Microsoft Excel and Google Sheets, including data analysis, reporting, and spreadsheet management.
* **System Knowledge:** Experience with retailer portals, Amazon Vendor Central, EDI systems, and product/item setup processes is preferred.
* **Communication:** Strong written and verbal communication skills in English. Korean-English bilingual proficiency is strongly preferred.
* **Work Location:** Must be able to work full-time onsite at our Cerritos, CA office.
* **Personal Attributes:** Highly organized, responsible, proactive, detail-oriented, and capable of independently managing multiple priorities.
**What We Are Looking For**
We are looking for someone who goes beyond administrative assistant or order processing. The ideal candidate is an experienced business professional who can independently manage daily sales operations, maintain strong customer and vendor relationships, analyze business performance, and take ownership of assigned responsibilities in a growing U.S. business.