Текст заказа
Company Description Grain and Frame is a UK-based furniture company focused on designing, building, and delivering high-quality, locally made pieces. The business emphasizes craftsmanship and attention to detail, creating furniture that is both functional and aesthetically appealing. Products are produced with a commitment to durability and design consistency, appealing to customers who value thoughtfully made items. Team members contribute directly to a brand that prioritizes customer satisfaction and reliable service across the UK.
Role Description This full-time, on-site Customer Service Representative role is based in the West Midlands. The position involves responding to customer inquiries via phone, email, and online channels, providing accurate information about products, orders, deliveries, and returns. Responsibilities include resolving issues, processing requests, updating customer records, and coordinating with production and delivery teams to ensure smooth service. The role also involves tracking customer feedback, maintaining high service standards, and supporting continuous improvement of the customer journey. Team members are expected to handle multiple cases efficiently, communicate clearly, and represent Grain and Frame’s values in every interaction.
Qualifications
* Demonstrated experience in customer-facing roles, such as Customer Service Representatives and Customer Support positions.
* Ability to maintain strong Customer Satisfaction through timely, accurate, and empathetic responses.
* Proficiency in core Customer Service practices, including handling inquiries, complaints, and follow-ups.
* Focus on delivering a positive Customer Experience across all communication channels.
* Strong verbal and written communication skills, with confident telephone and email etiquette.
* Good organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
* Comfort with basic computer systems, CRM tools, and order management platforms.
* Ability to work collaboratively on-site with cross-functional teams in the West Midlands.
* Prior experience in retail, furniture, or home goods is beneficial but not required.