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IT Support Analyst | 1st & 2nd Line Support
London | £32,000–£38,000 | Permanent
Fully onsite – five days per week (until probation pass)
We are recruiting IT Support Analyst for a financial services firm in London.
Working within a small IT team and alongside global colleagues, you’ll provide hands-on technical support, troubleshoot day-to-day issues and help keep users, devices and systems running smoothly.
The role:
* Deliver 1st and 2nd line deskside support across desktops, laptops, printers and peripherals.
* Support Microsoft 365, Active Directory, Exchange and Azure/on-premises environments.
* Manage and troubleshoot devices using SCCM, Intune and McAfee.
* Support Windows, iOS and Android devices, Cisco VOIP (CUCM) and voice recording systems.
* Assist with Group Policy, PowerShell scripting and basic user training.
* Follow IT security and compliance best practices, escalating issues where required.
What we’re looking for:
* CompTIA A+ certification is essential.
* At least two years’ relevant deskside IT support experience.
* Previous financial or professional services experience is preferred.
* Strong troubleshooting skills, attention to detail and a focus on resolving issues first time.
* Clear communication and a proactive approach to working in a small team.
Please note: this role requires office attendance five days per week until probation has been passed