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Company: Medxcel
Overview
Life at Medxcel : Where purpose meets opportunity
Medxcel is here to lead the transformation of healthcare facilities management by incorporatinga new approachto providing services. Createdby healthcare, forhealthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, dataanalyticsand insource strategies that drive results.
Your future roleat a glance
Location: Remote
Facility: Home Office
Department: Facilities
Schedule: Day shift | Full-time
Shift- Sun, Wed, Thur, Fri 8:30am-7pm EST
Benefits that help you thrive
Comprehensive health coverage:medical, dental, vision, prescriptioncoverageand HSA/FSA options
Financial security & retirement: employer-matched 403(b), planning and hardship resources,disabilityand life insurance
Time torecharge:pro-rated paid time off (PTO) and holidays
Career growth: Tuitionreimbursement, ongoing professionaldevelopmentand online learning
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritualcareand stress management resources
Family support:parental leave, adoptionassistanceand family benefits
Benefit options and eligibility vary by position, scheduledhoursand location. Ben efits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
Responsibilities
Howyou’llmake an impactinthis role
Manage high volumes of incoming calls, emails, andvoicemailsprofessionally, using active listening and critical thinking to analyze caller needs and resolve issues.
Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders.
Use logic, reasoning, and available resources to provideaccurateinformation, perform necessary follow-up, and adapt quickly to shifting processes and training updates.
Assistwith data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested.
Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while simultaneously navigating multiple computer applications in a fast-paced environment.
Qualifications
Whatminimumrequirementsyou’llneed
Education:
High school diploma or equivalent
Experience:
Ability to type 40 words per minute
Experience with Microsoft Office
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