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About The Company
ICONMA is recruiting multiple Customer Support Representatives on behalf of an agriculture products organization in Johnston, Iowa. The client serves customers who rely on agricultural, turf, and utility vehicle products, and is seeking service-focused professionals to support customer questions and product-related needs. This opportunity offers the chance to contribute to a customer experience where clear communication, practical problem-solving, and dependable follow-through matter. Representatives will work directly with customers, helping them navigate product inquiries and concerns while supporting satisfaction and retention.
About The Role
As a Customer Support Representative, you will provide front-line technical support and product information to customers by phone. You will listen carefully, ask relevant questions, research issues, and share accurate guidance or solutions within the scope of your training and available resources. The role calls for a calm, professional approach, particularly when customers are experiencing a product issue or need help understanding next steps. You will also document each interaction thoroughly so that customer concerns, troubleshooting steps, and outcomes are recorded clearly. This is a customer-facing opportunity for someone who enjoys helping others, learning about products, and resolving inquiries in a structured support environment.
Qualifications
Candidates should have at least six months of customer service or customer support experience and a high school diploma or equivalent. Strong written and verbal communication skills are essential, along with interpersonal communication, negotiation, and conflict-resolution abilities. You should be comfortable using Microsoft Office products and consumer software applications, and able to work confidently with computers. Strong research and troubleshooting skills will help you investigate customer questions, identify relevant information, and explain possible solutions in an accessible manner. Successful candidates are organized, attentive to detail, patient, and committed to documenting interactions accurately. The ability to remain professional and focused while addressing a range of customer needs is important.
Preferred qualifications include knowledge of agriculture, turf equipment such as mowers, or utility vehicles, as well as prior experience in agriculture or technology dealer channels. A bachelor’s degree in agriculture, business, communications, engineering, information technology, or a similar discipline is also preferred. These qualifications are valued but are not stated as required.
Responsibilities
Provide front-line phone support to customers contacting the organization with product-related questions, issues, and concerns. Gather information to understand each inquiry, research relevant details, and provide clear, accurate product information or troubleshooting guidance. Work to resolve concerns effectively and help optimize customer satisfaction and retention. Communicate with empathy and professionalism, using sound judgment and conflict-resolution skills when conversations are challenging. Maintain complete and accurate documentation of every customer interaction, including the issue raised, information provided, troubleshooting performed, and any outcome or next step. Use computer tools and available resources to support efficient research and consistent service. Follow established processes and seek assistance when an issue requires additional expertise or escalation.
Benefits
Health benefits are available for this opportunity. The organization also offers a referral program. Specific benefit eligibility, coverage details, and program terms may vary and can be discussed during the hiring process.
Equal Opportunity
ICONMA and its client are committed to providing equal employment opportunities. Applicants will be considered based on their qualifications and the requirements of the position, without discrimination on any basis protected by applicable law. We welcome candidates with relevant experience, transferable skills, and an interest in supporting customers in the agriculture products industry.