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Managed Services Engineer
Company: RISE
Location: Cebu City and Makati City
Team: Network Operations
Type: Full Time Employee
RISE is building a Managed Services practice that delivers fully managed network security and connectivity to business customers, and the Senior Managed Services Engineer is its founding engineer. The role delivers, operates, and improves the managed services portfolio, starting with managed firewall and expanding into managed SD-WAN and broader security services. Working within Network Operations, the Senior Managed Services Engineer serves as the senior escalation point for managed services customers and partners with the Network Design team to turn new offers into products. The role also shapes the operating model, tooling, and documentation RISE uses to deliver managed services at scale
Duties and responsibilities:
Manage the full lifecycle of customer-deployed firewalls, covering provisioning, policy configuration, firmware, high availability, licensing, backup, and health monitoring
Operate centralised multi-tenant management platforms, keeping each managed customer’s configuration and policies segmented
Tune customer security posture across firewall policy, intrusion prevention, antivirus, web filtering, application control, and SSL inspection
Design, deploy, optimise, and troubleshoot SD-WAN solutions for business customers, including VPN topologies, application-aware path selection, and multi-transport underlays
Plan and execute customer onboarding, network migrations, and configuration changes within agreed change windows
Serve as the escalation point for managed services customers and deliver root-cause analysis and post-incident reports to customer IT teams
Support the Network Design team in scoping, lab-testing, and productising new managed service offerings, including test plans, acceptance criteria, and input to high- and low-level designs
Author and maintain configuration templates, runbooks, standard operating procedures, and customer service designs
Automate repeatable managed services tasks using vendor APIs, scripting, and orchestration tools
Train the Network Operations team on managed services procedures and progressively transfer routine operational tasks to them
Contribute to SLA reporting, customer service reviews, capacity planning, and change advisory processes for the managed services portfolio
Lead the Network Operations team’s data privacy and security process for handling customer and internal network data in line with RISE policy and data protection regulations
Qualifications:
5+ years of hands-on experience in network security engineering, including at least 2 years in a managed services, MSSP, or service-provider environment
Production experience administering FortiGate firewalls (FortiOS), including next-generation firewall security features
Experience deploying and operating multi-site SD-WAN on any major vendor platform, including site-to-site and remote-access VPN and tunnelling protocols such as IPsec
Experience with centralised firewall management and logging/analytics platforms
Advanced knowledge of IP routing and switching, including BGP, OSPF, routing policy, VLANs, QoS, and high-availability protocols
Working knowledge of ITIL-aligned incident, change, and problem management under customer SLAs
Proficiency with command-line administration of network devices and Linux systems.
Working conditions:
• Will be based in the RISE Manila office
• Travel may be required to other locations or customer sites depending on Company
needs
• Overtime may be required
• Shift schedule as determined by the immediate lead
• On-call duties may apply
• May be required to work nights
• May be required to work on weekends