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Remote – Turkey, UK, Ireland & Europe
Competitive Salary + Benefits | Global Data Protection Vendor
We're supporting a leading global data protection and backup vendor as they continue to expand their international Technical Support team.
They're looking for an experienced Senior Technical Support Engineer who has a strong background in enterprise backup & recovery technologies, Linux and customer-facing technical support.
This is a fantastic opportunity to join an established, growing technology business, supporting enterprise customers with business-critical backup, storage and disaster recovery solutions.
The position is fully remote, with flexibility to be based in Turkey, the UK, Ireland, the EU or other parts of Europe, subject to local employment arrangements.
The Role
You'll be responsible for providing high-level technical support to enterprise customers, troubleshooting complex issues and ensuring customers get the most out of their backup and recovery environments.
Key responsibilities include:
* Providing 2nd/3rd line technical support directly to enterprise customers.
* Troubleshooting complex issues across backup, recovery, storage and Linux-based environments.
* Investigating and resolving escalated technical support cases.
* Supporting customers with backup failures, recovery issues, performance problems and system configurations.
* Working closely with engineering and product teams to investigate and resolve more complex technical issues.
* Managing customer cases from initial investigation through to resolution, ensuring a high standard of customer service.
What We're Looking For
**The three key requirements are strong backup & recovery experience, Linux expertise and customer-facing technical support experience.**
* Backup & Recovery: Strong technical support experience with enterprise backup and recovery solutions such as Veeam, Commvault, Veritas NetBackup, Dell, Cohesity, Rubrik or similar technologies.
* Linux: Strong hands-on Linux experience, including command-line troubleshooting, system administration, log analysis and diagnosing technical issues.
* Customer-Facing Support: Proven experience supporting external enterprise customers, ideally within a software or technology vendor, MSP or technical support organisation.
* Troubleshooting: Excellent technical problem-solving skills, with the ability to investigate and resolve complex issues independently.
* Language Skills: Fluent Turkish and strong English communication skills are essential.
* Additional Knowledge: Understanding of storage, networking, virtualisation and disaster recovery environments would be beneficial.
Why Consider This Opportunity?
* Join an established and growing global data protection vendor.
* Work with enterprise-level backup, recovery and storage technologies.
* Fully remote opportunity with flexibility across multiple European locations.
* Opportunity to work on complex technical challenges rather than general IT support.
* Collaborate with experienced international support and engineering teams.
* Competitive salary and benefits package.
Interested?
If you're an experienced Technical Support Engineer with a strong background in backup and recovery, confident working with Linux and enjoy troubleshooting complex technical problems directly with customers, we'd love to hear from you.
Apply today or get in touch for a confidential conversation.