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Location: United Kingdom | Predominantly remote, with regular meetings in London
Employment type: Full-time, permanent
Reports to: Principal Solutions Architect
Help shape the future of secure digital identity
Auraya is expanding its UK technical capability, and we're looking for an experienced Cloud Solutions Engineer to join our global team.
As our first full-time engineer in the UK, you'll play an important role in delivering and supporting enterprise-grade voice intelligence solutions that help organisations strengthen security, prevent fraud and establish trust across customer interactions.
Working closely with our Principal Solutions Architect, Australian engineering team and UK sales team, you'll combine hands-on AWS engineering with customer delivery, service operations, product improvement and technical sales support.
You'll have the opportunity to influence how Auraya delivers and supports its technology across the UK, while working directly with enterprise and government customers in complex, regulated environments.
About Auraya
Auraya is a specialist voice intelligence company helping enterprise and government organisations establish trust with every interaction. Combining deep expertise in voice biometrics with device intelligence, fraud prevention and synthetic voice defence, Auraya delivers secure and frictionless identity assurance which is specifically designed for complex, regulated environments.
Through flexible deployment and a global ecosystem of technology and delivery partners, Auraya supports organisations in strengthening security while creating simpler, more trusted experiences for legitimate customers across all interaction channels.
What you'll do
_Cloud engineering and customer delivery_
* Support the deployment and implementation of Auraya's AWS-hosted services, including customer onboarding and go-live.
* Integrate Auraya's EVA solutions with CCaaS platforms including Genesys Cloud, Amazon Connect, NICE and Five9.
* Configure and optimise customer environments for performance, security, reliability and cost efficiency.
_DevOps and service operations_
* Monitor and maintain production services, including incident response, troubleshooting and root-cause analysis.
* Improve CI/CD pipelines, infrastructure-as-code and observability capabilities.
* Collaborate with our global engineering team to resolve technical issues and enhance service reliability.
* Participate in an on-call rota for production services.
* Explore AI-assisted engineering tools to improve development, troubleshooting and operations.
_Product development and innovation_
* Identify opportunities to improve Auraya's solutions based on customer feedback and operational insights.
* Contribute to product improvements, integrations and technical enhancements.
* Prototype new capabilities and develop demonstrations showcasing voice biometrics, fraud prevention and deepfake detection.
_Technical sales support_
* Work alongside our sales team to provide technical expertise throughout the customer journey.
* Deliver product demonstrations, explain solution architectures and respond to technical and security questions.
* Support requests for proposals (RFPs), proofs of concept and technical evaluations.
What you'll bring
We're looking for someone with strong technical foundations, a collaborative approach and the confidence to work directly with enterprise customers.
What we’re looking for
* Approximately five years' experience in DevOps, cloud engineering or a related technical role, preferably in AWS environments.
* Experience with CI/CD workflows, infrastructure-as-code and cloud operations.
* Hands-on experience in production monitoring, alerting and incident management.
* Experience working directly with B2B customers and delivering technical solutions.
* Strong communication and problem-solving skills.
* A bachelor's degree in engineering or computer science, or an equivalent qualification.
* Existing right to work in the UK. Visa sponsorship is not available.
* Ability to obtain and maintain UK government security clearance.
* Willingness to participate in an on-call rota and occasionally collaborate with Australian colleagues outside standard UK business hours.
Desirable experience
* CCaaS platforms such as Genesys Cloud, Amazon Connect, NICE or Five9.
* Contact centre telephony and SIP technologies.
* Voice biometrics, identity verification, fraud prevention or cybersecurity.
* Financial services, government or other regulated environments.
* ISO 27001 or SOC 2 controlled environments.
* Programming or scripting with Python, Java, JavaScript or TypeScript.
* AI-assisted engineering and development tools.
We recognise that great candidates bring different experiences and strengths. If you meet the essential requirements and are motivated to develop your expertise in other areas, we encourage you to apply.
Why join Auraya?
* Shape our UK technical capability: As our first full-time UK engineer, you'll have the opportunity to influence our technical operations, customer delivery and future growth.
* Work on meaningful challenges: Contribute to technology that helps financial institutions, government agencies and enterprises protect customers against identity fraud and emerging AI-driven threats.
* Broaden your technical expertise: Gain experience across cloud engineering, DevOps, customer integrations, product innovation and technical solution delivery.
* Collaborate globally: Work directly with experienced engineers, architects and commercial teams across the UK, Australia and other international markets.
* Flexible working: Enjoy a predominantly home-based role, with regular team meetings near Paddington, London, and occasional customer site visits.
Ready to join us?
If you're interested in helping organisations establish trust through voice intelligence, we'd welcome your application. Apply through LinkedIn or send your CV and a brief introduction to Xing Tan at .
Tell us what interests you about the role, where you could make an immediate contribution and which areas you'd most like to develop.
Learn more: www.aurayasystems.com