LTSA Service Manager

LTSA Service Manager
Компания: e-STORAGE
e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy.
For additional information about e-STORAGE, visit www.csestorage.com
The **LTSA Service Manager** is responsible for the end-to-end management and delivery of Long-Term Service Agreements (LTSAs) for utility-scale Battery Energy Storage System (BESS) projects across Australia.
This role oversees contractual performance, client relationships, service provider management, site operations, maintenance activities, spare parts, warranty claims and performance reporting to ensure all contractual, operational, safety and regulatory requirements are met.
The LTSA Service Manager acts as the primary interface between clients, asset owners, internal operations teams, contractors and equipment suppliers. The role requires a strong combination of technical knowledge, commercial awareness and operational leadership to manage multiple operational BESS sites and ensure long-term asset reliability, availability and performance.
The successful candidate will demonstrate a proactive, solutions-oriented approach, with the ability to manage contractual risks, resolve technical and operational issues, and drive continuous improvement across the Australian BESS portfolio.
**Key Responsibilities**
1\. LTSA Contract & Commercial Management
* Lead and support the negotiation, implementation and ongoing management of LTSAs with clients and asset owners, as well as subcontracted service agreements (Sub-LTSAs).
* Ensure all contractual obligations, service levels, performance guarantees and reporting requirements are achieved.
* Manage contractual risks, including liquidated damages (LDs), performance shortfalls, warranty obligations and excludable events.
* Review and manage contract variations, claims, extensions and commercial matters arising throughout the LTSA lifecycle.
* Prepare and review scopes of work, technical specifications and service agreements for contractors and equipment suppliers.
* Identify opportunities to optimise service delivery costs, improve operational efficiency and protect contractual profitability.
**2\. BESS Operations & Maintenance Management**
* Oversee the delivery of preventative, corrective and reactive maintenance activities across operational BESS sites in Australia.
* Ensure maintenance activities are completed in accordance with contractual obligations, OEM specifications, approved maintenance schedules and relevant Australian standards.
* Work closely with the Operations Service Manager, Field Services Supervisor, Service Coordinator and site technicians to ensure maintenance activities are completed safely, efficiently and to client expectations.
* Coordinate with relevant technical teams on troubleshooting, fault investigations, battery capacity testing, balancing activities and performance optimisation.
* Monitor asset performance, equipment availability, system reliability and operational risks.
* Review and approve maintenance reports, service records, technical recommendations and corrective action plans.
* Support the planning and coordination of major maintenance activities, equipment replacements and operational improvements.
**3\. Client & Stakeholder Management**
* Serve as the primary client-facing representative for LTSA service delivery, maintaining strong relationships with asset owners, operators and other key stakeholders.
* Lead regular client meetings, operational reviews and performance discussions.
* Manage client enquiries, concerns, complaints and service-related escalations in a timely and professional manner.
* Coordinate with internal engineering, commissioning, field service, warranty, procurement and commercial teams to resolve operational and contractual issues.
* Build and maintain positive relationships with contractors, service providers, suppliers and other external stakeholders.
* Identify opportunities to enhance client satisfaction, strengthen long-term partnerships and support future service business opportunities.
**4\. Performance Monitoring, Reporting & Continuous Improvement**
* Monitor and report on contractual Key Performance Indicators (KPIs), including system availability, capacity guarantees, response times and maintenance performance.
* Analyse operational and performance data to identify trends, recurring faults, root causes and opportunities for improvement.
* Prepare, review and deliver monthly operational and performance reports to clients and internal management.
* Review monthly reports submitted by service providers and ensure the accuracy and completeness of performance data.
* Identify and address performance gaps, implementing corrective actions to maintain contractual compliance.
* Conduct post-incident reviews, lessons-learned assessments and operational performance evaluations.
* Develop and implement best practices, standard operating procedures and continuous improvement initiatives across the LTSA portfolio.
**5\. Contractor, Supplier & Spare Parts Management**
* Manage third-party service providers, subcontractors and equipment suppliers to ensure delivery against agreed scopes of work, service levels and performance expectations.
* Monitor contractor performance, quality of work, safety compliance and adherence to contractual requirements.
* Coordinate contractor mobilisation, site access, maintenance scheduling and service delivery activities.
* Determine critical spare parts requirements and oversee inventory planning, stock availability, tracking and replenishment.
* Coordinate with procurement, logistics, technical and warranty teams to ensure timely delivery of spare parts and replacement components.
* Support warranty claim investigations, documentation, submission and resolution with relevant OEMs and suppliers.
* Identify opportunities to improve spare parts availability, reduce equipment downtime and optimise maintenance costs.
**6\. Health, Safety, Environment & Regulatory Compliance**
* Ensure all operational and maintenance activities comply with applicable Australian Work Health and Safety (WHS) or Occupational Health and Safety (OHS) legislation, relevant Australian Standards and company EHS policies.
* Ensure contractors and service providers comply with site-specific safety requirements, safe work procedures, permits to work and applicable electrical safety regulations.
* Support hazard identification, risk assessments, incident investigations and implementation of corrective and preventative actions.
* Promote a strong safety culture and ensure activities are undertaken in accordance with established BESS safety procedures.
* Collaborate with internal EHS and technical teams to maintain operational compliance and support site safety audits.
**7\. Other Responsibilities**
* Support the development of LTSA operational budgets, maintenance forecasts and service delivery plans.
* Participate in internal reviews, audits and business improvement initiatives.
* Provide operational and technical input to new p