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WE’RE HIRING: EUC SUPPORT ENGINEER – L1
Location: Bratislava, Slovakia
Employment Type: Full-Time / On-site
Availability: Immediate Joiners Preferred
SmartField Tech is looking for a motivated and technically capable L1 EUC Support Engineer to provide onsite end-user computing and IT support at a customer location in Bratislava, Slovakia.
The ideal candidate should have hands-on experience in desktop support, troubleshooting hardware and software issues, and assisting end users in a corporate IT environment.
KEY RESPONSIBILITIES
• Provide first-level onsite EUC and desktop support.
• Troubleshoot desktops, laptops, monitors, printers and peripherals.
• Install, configure and maintain Windows operating systems.
• Support Microsoft 365 applications, Outlook and Teams.
• Assist users with login, password and access-related issues.
• Perform basic Active Directory user administration.
• Troubleshoot basic LAN, Wi-Fi and connectivity issues.
• Handle software installation, updates and hardware replacement.
• Perform IMAC activities (Install, Move, Add and Change).
• Log, update and manage incidents through ITSM ticketing tools.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain accurate asset records and technical documentation.
REQUIRED TECHNICAL SKILLS
• Windows 10/11 troubleshooting.
• Microsoft 365 and Office applications.
• Basic Active Directory knowledge.
• Desktop, laptop and peripheral troubleshooting.
• Basic networking: TCP/IP, DNS, DHCP and Wi-Fi.
• ITSM ticketing and incident management.
• Basic hardware and software installation.
CANDIDATE REQUIREMENTS
• Previous experience in L1 EUC, Desktop Support or IT Helpdesk.
• Good troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to work independently in an onsite environment.
• Good English communication skills.
• Slovak language skills are an advantage.
• Must be based in or willing to work onsite in Bratislava.
HOW TO APPLY
Interested candidates can share their updated CV at:
Subject: EUC L1 – Bratislava, Slovakia
Please mention:
• Current location
• Relevant IT support experience
• Language proficiency
• Availability / Notice Period
• Expected monthly gross B2B rate
www.smartfieldtech.co.uk
SmartField Tech
GLOBAL IT FIELD SERVICES
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