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The position
Looking for a role where you can unfold your comprehensive administration expertise with focus on splendid customer experience and further innovative process development? If you call yourself a digital native, are good in communications and aiming for continuous improvements then HR Learning Services is your place to be!
Tasks & responsibilities
As an HR Learning Services Specialist, you are responsible for:
* participating in the transition of HR Learning Services processes from Germany to Poland and supporting ramp-up activities, while ensuring high-quality service delivery, operational readiness, and compliance from day one;
* providing end-to-end administrative processing and professional support in the area of HR Learning Services, in line with legal and operational agreements and other applicable arrangements;
* independently managing the recurring Learning Services portfolio assigned to you, from training management and promotions to rollouts, while continuously identifying opportunities for improvement and enhancing the customer experience;
* ensuring an excellent customer experience when advising customers and collaborating with stakeholders and other internal or external business partners, using your strong communication skills as well as your interpersonal and technical competencies, including when handling highly complex matters;
* working effectively in a project environment and delivering against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), with a focus on continuous improvement
About our future employee
You should speak German language min. on a C1 level and English language on min.B2 level. You have min. 2 years of professional experience in the HR services area (Learning operations/Events management would be an asset)
Additionally, we are looking for:
* higher education, min. bachelor's degree
* familiarity with Power Automate or a strong interest in learning and working with process automation tools would be an asset
* Distinct, empathy, team spirit, accountability, and service orientation
* Experience in process optimization and project work together with an open networked mindset and great organizational skills
* Expertise working with ServiceNow, Learning Management System (SAP), Learning Experience Platform (Degreed) and MS Office would be beneficial
At Boehringer Ingelheim, we are committed to fostering an inclusive workplace that values diversity in all its forms, including disability. Our accessible office environment and dedication to equal opportunities support every employee in reaching their full potential.
Our Company
Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.
Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
Want to learn more? Visit https://www.boehringer-ingelheim.com