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About Get Covered LLC
We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
About the role
This role will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
What you'll do
Give clear answers along to agents via phone, email, or chat
Follow up on any pending support or service tickets
Escalate any technical issues
Manage any cancellation and dispute requests
Manage submissions received through our third-party digital mail inbox.
Upload resident insurance policy information into Get Covered ’s internal systems.
Assist customers with policy changes
Review insurance policy submissions from residents and tag/respond accordingly
Monitor and manage multiple email inboxes, ensuring all incoming communications are reviewed and categorized properly.
Keep detailed records of support tasks that need done and tasks that have been completed
Assist with the claims process
Perform other work-related duties as assigned
Qualifications
Previous service experience in a customer service environment preferred
Prior experience within the Insurance industry is a plus but not required
Excellent verbal and written communication skills along with attention to detail
Basic computer skills and proficiency with Google Workspace is required
Have excellent time management skills
Have excellent problem solving skills
Originally posted on Himalayas