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Wellness Coach
Компания: TP
Город: Kuala Lumpur
Our people are at the heart of everything we do. Every day, our teams support global brands and their customers across voice, chat and email, often in fast-paced, 24/7 environments. TP Malaysia is looking for a **Wellness Coach** to support the mental health, resilience and overall wellbeing of our employees across operations.
**What you’ll do**
* Provide confidential 1:1 wellbeing and coaching sessions for employees on topics such as work stress, burnout, life transitions and personal challenges
* Design and run group sessions, workshops and wellbeing programmes on stress management, resilience, work-life balance, sleep and shift work, and financial and emotional wellness
* Plan and deliver site-wide wellness campaigns, events and initiatives that boost engagement and morale
* Spot employees who may need extra support through check-ins, feedback and wellbeing data, and act early
* Refer employees to the Employee Assistance Programme (EAP), external counsellors or clinical professionals when needed
* Support employees and teams during critical incidents or difficult events
* Help new hires settle in through onboarding sessions on wellbeing resources and healthy work habits
* Coach Team Leaders and managers on recognising signs of distress, having supportive conversations and building healthy team cultures
* Work with HR, Operations and Engagement teams to improve retention, attendance and employee experience
* Keep accurate, confidential records in line with ethical standards and privacy requirements
* Track wellness programme impact and share insights and reports with site leadership
**What you’ll bring**
* Degree in Psychology, Counselling, Social Work, Human Development or a related field; a Master’s degree is an advantage
* Experience in counselling, coaching, employee wellbeing or mental health support, ideally in BPO, contact centre or other high-headcount environments
* Registered Counsellor with the Lembaga Kaunselor Malaysia, or a qualified Psychologist, is an advantage
* Experience designing and facilitating group workshops and wellness programmes
* Knowledge of stress management, resilience building and crisis support approaches
* Excellent listening, empathy and communication skills in English; \[additional language\] is a plus
* High integrity and strong commitment to confidentiality and professional ethics
* Creative, energetic and comfortable engaging large groups of employees
* Able to work flexible hours to support teams across shifts in a 24/7 operation
**What we offer**
* Competitive salary and benefits
* Medical coverage
* Professional development opportunities
* Career growth in a global company
* A multicultural, inclusive workplace
G,Tower KL
TP is an equal opportunity employer. We welcome applicants of all backgrounds and evaluate every candidate based on skills, experience and potential, regardless of race, religion, gender, age, disability, marital status or nationality. If you need any accommodation during the recruitment process, just let us know.
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