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Mr D , a division of the Takealot Group, is looking for a highly talented Customer Growth and Insights Manager to join our team in Cape Town.
Think you’ve been challenged before? Think again!
Scale : Show the millions of Mr D customers what you can do
Learn : We work with the best of the best, and then some.
Grow : Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com, and TFS. We like to promote from within: Here’s your chance.
Why Join Mr D?
At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the Customer Growth and Insights Manager, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!
About the role:
The Insights Manager will play a crucial role in our organization's performance environment by analyzing data, conducting research, and providing valuable insights to enhance decision-making. This role will focus on gathering and interpreting data related to performance metrics, customer behavior, and market trends to drive business strategies.
Your responsibilities will include:
Data analysis and reporting
Collect and analyze customer data from various sources, including App events, transactional data, customer surveys & reviews.
Identify trends and patterns in customer behavior and preferences.
Segment the customer base to create targeted marketing campaigns and personalized experiences.
Utilize data analytics tools and software (Google Big Query, Looker, Excel, Braze, Firebase) to extract actionable insights.
Create and present regular reports (and dashboards) to senior management, highlighting key insights and recommendations.
Collaborate with cross-functional teams (BI & Analytics, Merchandising, Marketing, Product) to ensure alignment with customer insights.
Develop and maintain performance marketing benchmarks to assess the effectiveness of campaigns and strategies.
Identify opportunities & strategies focused on
High-value customer growth & retention
Reactivation of dormant customers
Activation of unconverted users
Market Research
Conduct market research to understand industry trends, competitor activities, and customer preferences.
Monitor market conditions and provide recommendations for adapting to changes in the competitive landscape.
Customer Insights
Utilize customer feedback, surveys, and behavioral data to gain insights into customer needs and preferences.
Collaborate with customer support and marketing teams to improve the customer experience.
Skills & Attributes required:
Strong analytical mindset with a passion for working with data
Ability to derive customer need and behavior from data
Ability to anticipate, identify, and define problems and seek root causes
Attention to detail and accuracy
Ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals.
Excellent communication and presentation abilities. Familiarity with performance metrics, KPIs, and digital marketing is advantageous.
Qualifications:
Bachelor's Degree or Advanced Diploma
5+ years technical experience in a relevant field
Experience using BI reporting tools (e.g. Looker, QlikView, Tableau, Microsoft BI, etc.)
Experience with Google Cloud Platform, Braze & Firebase (or equivalent platforms) would be beneficial.
Proven experience in data analysis, preferably with a focus on customers.
SQL experience will be beneficial.
High proficiency in working with large data sets and business models Retail or e-commerce industry experience beneficial Experience with Python, R beneficial, but not required
Analytical aptitude
Reporting acumen
Let’s talk about life @ Mr D
The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
Good times : Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference