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Job Title: .NET Software Developer – CRM & API Integration
Location: West Los Angeles, CA (Hybrid – 3 days onsite/week)
Job Description:
We are looking for a hands-on Software Engineer to join the Customer Experience Solutions team. The candidate will work on CRM, IVR, and customer notification applications, including development, integrations, testing, and production support.
Key Responsibilities:
* Develop and maintain applications using .NET/C#, JavaScript, and TypeScript.
* Build and support REST APIs, backend services, and SQL integrations.
* Work with CRM platforms such as Salesforce or Microsoft Dynamics 365.
* Support IVR, contact center, and customer notification solutions (SMS, email, and push notifications).
* Perform automated testing using Playwright, Postman/Newman, or SoapUI/ReadyAPI.
* Work with Azure DevOps, Git, CI/CD pipelines, and deployment processes.
* Troubleshoot issues, fix defects, and support production applications.
* Use AI coding tools such as Claude Code or GitHub Copilot.
Must-Have Skills:
* .NET/C# and JavaScript/TypeScript
* REST APIs and SQL
* CRM experience (Salesforce or Dynamics 365)
* IVR or contact center technology exposure
* Playwright, Postman, or API testing tools
* Azure DevOps and CI/CD fundamentals