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Application Support Specialist
Компания: Thread & Logic
Teams at companies in Germany now use our applications every day, and when something goes wrong they want an answer in their own working hours. Thread & Logic now has an opening for an Application Support Specialist in Germany. You will work full-time and remote from anywhere in Germany; the developers you work with are in Dallas, seven hours behind.
**Projects you'd join**
* Answer support tickets about our applications
* Reproduce reported problems and write them up for the developers with steps and screenshots
* Check user accounts, permissions and saved records when something looks wrong
* Test fixes before release and confirm with the user afterwards
* Keep help articles and the list of known issues current
**To start, you need**
* Completed IT or commercial training, or a degree in a related field
* Experience in IT support, application support or a helpdesk, including internships
* A ticket system such as Jira Service Management, Zendesk or Freshdesk
* Basic SQL, enough to look up a record
**Good extras**
* Reading application logs or using browser developer tools
* ITIL Foundation
* Web applications built with React or a similar framework
**From Thread & Logic**
* 30 days of holiday a year
* Company pension plan with an employer contribution
* Yearly training budget for courses and certifications
* A laptop and home office equipment
* Flexible hours, with a few hours of overlap with Dallas
**Thread & Logic in short**
Thread & Logic builds custom business applications in Dallas, Texas. We design internal tools, connect them to the systems a team already uses and add AI where it can prepare the next step, while the person using the application makes the decision and the application records it.