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IT Support Specialist
Компания: Tech-Nique Partners
Город: Fort Worth
We are seeking a hands-on IT Support Specialist to provide technical support across **two warehouse and distribution facilities in Fort Worth, TX**.
This position is ideal for someone who enjoys working directly with technology, troubleshooting hardware and network issues, and taking ownership of day-to-day IT operations.
The successful candidate will serve as the primary onsite IT resource for both facilities, working closely with a broader IT team to ensure reliable systems, minimal downtime, and smooth daily operations.
Key Responsibilities
* Provide onsite IT support across two warehouse and distribution facilities in Fort Worth.
* Troubleshoot and resolve hardware, software, printer, scanner, and network connectivity issues.
* Install, configure, maintain, and repair desktops, laptops, workstations, and peripheral devices.
* Support Microsoft 365, Windows operating systems, Active Directory, and user account management.
* Troubleshoot warehouse technology, including barcode scanners, handheld devices, and label printers.
* Support physical networking infrastructure, including switches, Ethernet cabling, wireless access points, and basic connectivity troubleshooting.
* Set up IT equipment for new employees, including workstation deployments, software installations, and access provisioning.
* Respond to technical issues across both facilities, prioritizing incidents based on operational impact.
* Coordinate with remote IT teams and external vendors when additional support is required.
* Maintain accurate documentation, support tickets, IT inventory, and asset records.
* Proactively identify and resolve recurring technical issues to minimize disruptions.
Qualifications
* 2+ years of experience in IT support, desktop support, field services, or a similar technical role.
* Strong hands-on troubleshooting experience with desktops, laptops, printers, and Windows environments.
* Working knowledge of Microsoft 365 and Active Directory.
* Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, switches, Ethernet cabling, and wireless connectivity.
* Ability to independently diagnose and resolve technical problems.
* Strong communication, organization, and customer service skills.
* Comfortable supporting multiple locations and managing competing technical priorities.
* Ability to work onsite five days per week in Fort Worth, TX.
Preferred Qualifications
* Previous IT experience supporting warehouses, distribution centers, manufacturing, or logistics environments.
* Experience troubleshooting barcode scanners, Zebra printers, handheld devices, and warehouse management systems.
* Experience working for a Managed Service Provider (MSP) or providing field IT support across multiple client locations.
* Hands-on experience installing or troubleshooting switches, patch panels, network cabling, and wireless access points.
* CompTIA A+, Network+, or similar certifications are a plus but not required.
What We're Looking For
This is a highly hands-on position, with approximately **80% of responsibilities focused on desktop, hardware, software, and end-user support**, and **20% focused on networking and infrastructure troubleshooting**.
We're looking for a dependable, proactive IT professional who can work independently, take ownership of technical issues, and confidently support the daily operations of two busy facilities.
**Schedule:** Monday–Friday, fully onsite across two Fort Worth facilities