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**This role requires candidates who are currently authorized to work in the U.S. without sponsorship and no C2C. This role is remote.**
Please submit your resume and send to if you are interested. Thank you!
Position Overview
We are seeking an experienced Google Workspace Administrator to support, secure, and optimize a large-scale enterprise Google Workspace environment. This role combines hands-on Tier 2 and Tier 3 technical support, identity and access management, security administration, and automation.
The ideal candidate has extensive experience managing enterprise Google Workspace environments, troubleshooting complex technical issues, improving security and operational efficiency, and implementing scalable administrative solutions.
Key Responsibilities
* Provide Tier 2 and Tier 3 administration and troubleshooting for Google Workspace applications and services.
* Manage escalated support tickets, resolve configuration issues, and coordinate with Google Support when necessary.
* Administer Google Workspace settings, organizational units, user accounts, groups, licensing, and access policies.
* Troubleshoot identity management systems, including directory synchronization, LDAP, SSO, and SAML authentication.
* Manage user account provisioning, deprovisioning, account migrations, and data ownership transfers.
* Investigate security incidents, compromised accounts, suspicious activity, and unauthorized application access.
* Implement security controls, including multifactor authentication, OAuth permissions, and access restrictions.
* Troubleshoot Gmail delivery, routing, spam filtering, and email authentication issues.
* Administer Google Vault, including retention policies, legal holds, searches, and data exports.
* Conduct Google Workspace security assessments, identify vulnerabilities, and implement approved remediation measures.
* Develop automation scripts using GAM, Google Apps Script, Python, or similar tools.
* Monitor storage utilization, manage storage quotas, and generate operational reports.
* Create technical documentation, incident reports, and administrative procedures.
* Collaborate with IT teams to improve system performance, security, and operational efficiency.
Required Qualifications
* Strong hands-on experience administering Google Workspace in large enterprise environments, preferably supporting 10,000+ users.
* Experience providing Tier 2 and Tier 3 technical support in a ticket-based environment.
* Advanced knowledge of Google Workspace Admin Console, Gmail, Google Drive, organizational units, and security settings.
* Experience with identity and access management, directory synchronization, SSO/SAML, and account lifecycle administration.
* Knowledge of Google Workspace security, incident response, OAuth applications, and audit logs.
* Experience with GAM scripting, Google Apps Script, Admin SDK, Python, or similar automation tools.
* Experience administering Google Vault, including retention policies and eDiscovery.
* Strong troubleshooting, problem-solving, documentation, and communication skills.
* Ability to work independently in a remote environment and collaborate effectively with technical teams.
Preferred Qualifications
* Experience supporting Google Workspace in higher education or other large institutional environments.
* Familiarity with Freshservice or similar IT service management platforms.
* Experience with Mimecast, Abnormal Security, and DMARC enforcement.
* Knowledge of Google Security Health Check and CISA SCuBA security baselines.
* Experience implementing storage management policies and enterprise security improvements.
* Google Workspace Professional Administrator certification or equivalent experience.