Manager of In-Home Service

Manager of In-Home Service
Компания: CASL
Город: Chicago
### **Join CASL as a Manager of In-Home Services and Make a Difference** Are you passionate about strengthening services for older adults and making a lasting impact in your community? Join CASL as the Manager of In-Home Services, where you will lead programs that help seniors live safely, independently, and with dignity while ensuring high-quality, culturally responsive care for the individuals and families we serve. #### **Your Mission** The Manager of In-Home Services plays a pivotal role in advancing CASL’s mission to provide culturally competent, client-centered care for seniors. This leader is accountable for developing, expanding, and enhancing the in-home services programs, driving measurable outcomes for older adults. With a focus on strategic leadership, operational excellence, and program growth, this role is key to shaping the future of senior care at CASL through cross-departmental collaboration, quality initiatives, and compliance with regulatory standards. The Manager is a forward-thinking, dynamic leader passionate about creating sustainable, impactful programs that improve the lives of seniors. #### **About CASL** Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives. **To hear about:** * CASL's history, [watch here](https://www.youtube.com/watch?v=HJGXf_qzcSM) * CASL's future, [watch here](https://www.youtube.com/watch?v=CnVBP76AIFo) **Make a Difference, and Get the Support You Deserve** **Salary Range: $90,000 – $95,000/year | Full Benefits Package Included** We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters. This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule. Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL. #### **What You’ll Impact** As the Manager of In-Home Services, you will play a key leadership role in strengthening and expanding CASL’s in-home care programs. You will guide program operations, develop high-performing teams, drive service quality and continuous improvement, and ensure older adults receive reliable, culturally responsive care that supports their independence, dignity, and well-being. ### **Key Responsibilities:** **Compensation & Benefits:** This position offers a salary range of **$90,000 - $95,000 annually**, reflective of experience and qualifications. Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs. CASL’s comprehensive benefits package includes: * Medical, Dental, and Vision Coverage * Retirement Plan * Generous Paid Time Off (PTO) * 11+ Paid Holidays, including Lunar New Year and Juneteenth * Flexible Spending Account (FSA) & Health Savings Account (HSA) * Life Insurance, AD&D, and Disability Coverage * Voluntary Worksite Benefits and Pet Insurance * Commuter Benefits * Employee Assistance Program (EAP) for you and your household **Why Choose CASL:** **Inclusivity:** Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity. **Empowerment:** Support staff empowerment through skill development and growth opportunities. **Collaboration:** Be part of a workplace that thrives on collaboration and teamwork. **Transformation:** Envision and realize transformative changes in people, processes, and policies. **Resiliency:** Work with a dynamic workforce and model resiliency to achieve collective strengths. **Join Us and Make a Difference:** Join us at CASL, where together, we create a brighter future for our community. Thank you for your interest in joining our team! Every application is personally reviewed by a real person—not AI. Our process may take some time, but rest assured, we will follow up with updates as soon as we can. We appreciate your patience and look forward to learning more about you. At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter. CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. **Leadership** * Lead the strategic implementation and continuous improvement of in-home services, ensuring programs are aligned with CASL’s goals and deliver high-quality, innovative solutions care for seniors. * Develop, refine, and implement policies and procedures that support the operational excellence and growth of in-home services, ensuring all services meet or exceed accreditation and regulatory standards. * Build and maintain strong relationships with partner agencies and stakeholders, gathering feedback and insights to enhance service offerings and expand community support. * Collaborate with CASL leadership to ensure the integration of services across departments, driving a seamless and client-centered approach to care delivery. * Assist with the in-home services department budget, ensuring financial sustainability while adhering to CASL’s fiscal standards and accountability measures. **Program Management** * Provide supervision and guidance to the In-Home Team Supervisors and Field Supervisors, ensuring efficient service delivery, staff performance, and achievement of program outcomes. * Build and lead a high-performing team by actively engaging in the recruitment process, managing performance against key metrics, and fostering growth through coaching and development. Create opportunities for continuous improvement and ensure employee success. * Retain a culturally competent workforce by providing staff with necessary training and ongoing support to deliver exceptional, culturally relevant in-home services that meet the needs of diverse clients. * Lead cross-departmental collaboration to connect clients with additional services, ensuring holistic case management and continuous care. * Oversee the development, maintenance, and evaluation of complex program services, coaching direct reports to optimize service quality and effectiveness. * Partner with the Director of Older Adult Services to strengthen a coordinated, person-centered service delivery model that integrates diversity, equity, inclusion, and access. **Administration** * Oversee day-to-day operations of in-home services across the service areas, ensuring compliance with all legal, regulatory, and organizational requirements. * Devise and execute strategies to enhance program growth, quality, and client satisfaction, in alignment with CASL’s long-term objectives. * Conduct quarterly quality assurance reviews, ensuring both electronic and physical client records meet CASL’s high standards. * Maintain and ensure proper staffing levels, with trained and credentialed personnel that meet service delivery requirements. * Monitor compliance with legal guidelines, internal policies, and quality standards, while continuously improving the program’s effectiveness. * Collaborate on data management and reporting activities using