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Role Accountabilities Responsibilities
Operational Support:
Assist The Personal Lines Management With
* Production of daily Business Analysis, Aged Debt, and other reports from Applied Relay
* Production of daily reports from Zoom Contact Centre
* Updates to Salesforce and Power BI
* Work proactively with Personal Lines Management to identify opportunities for improved operational efficiency, enhanced quality controls and enhanced MI using existing IT systems.
Stakeholder Relationship Management:
* Take personal responsibility for delivering the highest level of accuracy and quality in your work
* Deal with all requests, internal/external, in a timely and efficient manner
Team Collaboration
* Build great relationships across all teams within Personal Lines and across Arachas, working collaboratively to deliver on team targets and objectives
Compliance
* Ensuring all compliance standards are met during all processes
About You
* Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
* The ability to prioritise workloads and adapt to changing environments
* A good degree of personal organisation and a structured approach to time and resource management
* Commitment to their own professional development
* Working always with the customer first approach in line with Arachas Culture
Minimum Entry Requirements
* 3rd level qualifications in IT
* Experience working in a fast-paced environment
* Knowledge of Relay an advantage
* Excellent organisational skills, ability to prioritise, manage, multitask and execute daily tasks
* Excellent communication and interpersonal skills with the ability to deal with internal and external customers
* Excellent attention to detail
* Ability to solve problems
* Ability to work in a dynamic team environment
* Be open to change and a fast-paced environment
* Perform ad-hoc duties as required
_#ACB_