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Guest Operations Associate
Компания: Clera
Город: Berlin
### About the Role
Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes.
### What You'll Do
* Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support.
* Coordinate tasks and priorities across remote teams, customers, and external service providers.
* Identify recurring issues, process inefficiencies, and opportunities for automation.
* Build and improve operational processes based on guest cases and day-to-day learnings.
### What We're Looking For
* Native German proficiency and English proficiency at C1 level or higher.
* A completed university degree in business administration, communications, economics, or a related field.
* Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs.
* Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
* A structured, analytical approach, sound independent judgment, and strong communication skills.
* Experience recognizing process improvement or automation opportunities across recurring workflows.
### Compensation & Benefits
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
### Location
On-site in Berlin, Germany.