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Company Description ITNordics is a trusted IT services and consulting company that helps businesses build, manage, and optimize their technology environments. The company delivers reliable, scalable, and secure IT solutions so organizations can focus on their core operations while ITNordics manages their IT infrastructure and support. Its expertise covers managed IT services, cloud solutions, networking, cybersecurity, end-user support, and field services tailored to each client’s needs. With a strong customer-first approach, ITNordics enables organizations to improve performance, strengthen security, and confidently drive digital transformation. Clients partner with ITNordics to build secure, resilient, and future-ready IT environments.
Role Description The IT Support Engineer (Onsite) role is a contract position based on-site in Bratislava, Slovakia. In this role, the engineer provides hands-on technical support for end users, including diagnosing and resolving hardware, software, and network issues. Daily tasks include managing incident and service requests, performing basic system administration activities, supporting workstations and peripherals, and coordinating with remote teams when needed. The engineer also assists with deployments, installations, and configurations of IT equipment, ensuring minimal disruption to business operations. The role requires clear documentation of issues and solutions, adherence to ITNordics’ service standards, and professional communication with stakeholders.
Qualifications
* Strong technical support and help desk support skills, with experience assisting end users in resolving IT issues.
* Solid foundation in information technology and system administration, including working with operating systems, user accounts, and basic network services.
* Proven troubleshooting abilities for hardware, software, and connectivity problems in an on-site environment.
* Experience in customer-facing IT roles, with clear and professional communication skills in English; Slovak language skills are an advantage.
* Familiarity with ticketing systems, ITIL-based processes, and documenting incidents and resolutions.
* Ability to work independently on-site, prioritize tasks, and collaborate effectively with remote support teams.
* Relevant education or certifications in IT (e.g., CompTIA A+, Microsoft, or similar) are beneficial.
* Eligibility to work on-site in Bratislava, Slovakia and willingness to adhere to client security and compliance requirements.