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Company: U.S. LawShield
About U.S. LawShield
At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield . Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey.
Why U.S. LawShield ?
15 days PTO per calendar year, with additional time accruing with tenure
12 paid holidays
Medical, dental, vision and additional supplemental coverage options
Employee Assistance Program (EAP) with travel protection, counseling, and medical bill
saver program
401k
U.S. LawShield membership included with employment
Position Summary
The Concierge Specialist is responsible for onboarding and building a corporate relationship with our B2B
partners through exceptional service and individualized attention to detail. This role ensures that
partners are provided with all the materials and information needed to generate revenue for U.S.
LawShield. The Concierge Specialist is dedicated to ensuring a successful partnership between the partner
and U.S. LawShield .
Duties/Responsibilities
Contact all new partners and assist with onboarding tasks such as welcome calls and email communications
Maintain productive relationships with company partners to ensure company growth
Identify and report issues with B2B partners
Assist with event planning, scheduling and execution
Identify daily tasks which are completed, overdue and rescheduled
Generate data reports on daily and periodic basis for U.S. LawShield management or employees
Understand U.S. LawShield products and services
Keep detailed and organized records of partner activities in Salesforce
Continuously look to integrate process improvements and report to leadership ways to improve
efficiency and effectiveness
Verify and track activities with updates to better understand the individual and unique needs
that each partner requires
Maintain partner accounts and contact sales team account owners or other corporate
departments if issues arise
Perform other related duties as assigned
Required Skills/Abilities
Minimum of 3 years of experience in customer service, marketing or sales environment
Excellent computer skills and proficiency in MS Word and MS Excel
Excellent communication skills
Strong ability to work cross-functionally with other departments and teams including Sales,
Marketing and Events
Experience with Salesforce preferred
Experience with Google products preferred
Ability to track progress of multiple projects at one time and ensure tasks are completed by
multiple departments
Strong attention to detail
Demonstrate ability to prioritize tasks with minimal supervision in a team environment
Salesforce experience a plus
Education and Experience
High School diploma required, Associate’s Degree or some college preferred
Experienced in working in a fast-paced business environment preferred
Physical Requirements
Prolonged periods of sitting or standing during shift
Spend extended hours in front of computer screen
Supervisory Responsibilities
None
Originally posted on Himalayas