Training & HR SOP Specialist

Training & HR SOP Specialist
Компания: Virtual Assist
We are seeking a highly organized, detail-oriented Virtual Assistant to own two core projects: consolidating our overlapping training materials into one streamlined library, and reviewing our Human Resources SOP manual so it is clear, complete, and aligned with state-by-state requirements.
The ideal candidate is a strong writer and editor who can take dense, repetitive, or legal-heavy content and turn it into simple, step-by-step processes anyone can follow. They are curious, persistent, and comfortable tracking down missing information from managers, department leads, and reliable public sources until every SOP is finished.
**Why Join Us?**
* work-from-home opportunity.
* A chance to make a lasting impact by building the training and HR resources the whole company relies on.
* Supportive and collaborative work environment.
**Job Details**
* Part-time
* Part-time hours, Monday to Friday, night shift (PH time)
**Benefits:**
* Paid training
**Key Responsibilities:**
**Training Material Consolidation**
* Inventory all existing training materials (documents, slide decks, videos,
* checklists, handbooks, and LMS content) across departments and locations.
* Build and maintain a master training tracker in Excel or Google Sheets listing each item's topic, owner, audience, format, location, and last-updated date.
* Identify overlapping, duplicate, outdated, and conflicting content, and flag it for review.
* Merge duplicate materials into a single approved version for each topic, preserving the best and most current information.
* Rewrite and reformat content so it is concise, consistent, and easy to follow, using plain language, clear headings, numbered steps, and checklists.
* Organize materials into a logical structure by role, department, and onboarding stage so employees can quickly find what they need.
* Create consistent templates and formatting standards for all future training materials.
* Develop quick-reference guides, job aids, and one-page summaries for frequently used processes.
* Set up a clear file-naming convention, folder structure, and version control system for the training library.
* Route revised materials to subject-matter experts and managers for review and approval, and track sign-offs.
* Archive retired materials so outdated versions are no longer in circulation.
**HR SOP Manual Review & Completion**
* Review the full Human Resources SOP manual section by section, covering areas such as hiring, onboarding, payroll, timekeeping, leave, benefits, performance, discipline, and offboarding.
* Identify state-specific requirements and terminology that differ by location (for example, paid sick leave, final paycheck timing, meal and rest breaks, overtime rules, required notices, and record retention).
* Build a state-by-state reference matrix showing which policies vary by state and where each variation appears in the manual.
* Flag legal language, outdated references, and possible compliance gaps for review by HR leadership and legal counsel.
* Rewrite each process in plain, easy-to-understand language, removing jargon while keeping the meaning accurate.
* Break each procedure into clear, numbered steps with defined owners, timelines, required forms, and approval points.
* Add simple flowcharts, checklists, and examples where they make a process easier to follow.
* Identify missing procedures, incomplete steps, missing forms, and unanswered questions throughout the manual.
* Gather missing information by interviewing HR staff, managers, and department leads, and by researching official state labor department and government sources.
* Maintain a gap log tracking every open item, who it was sent to, follow-up dates, and resolution.
* Assemble the completed SOP booklet with a consistent format, table of contents, glossary of terms, and revision history.
* Set up a process for keeping the manual current as laws and internal policies change.
_Note: This role organizes, simplifies, and flags compliance questions. It does not provide legal advice; final legal review and approval remain with HR leadership and legal counsel._
**Coordination & Project Support**
* Create and manage a project plan with milestones and deadlines for both the training consolidation and the SOP review.
* Schedule review meetings with managers, subject-matter experts, and HR leadership, and track action items to completion.
* Follow up consistently on outstanding information, approvals, and feedback.
* Provide weekly progress updates summarizing completed work, open gaps, and decisions needed.
* Maintain organized, secure digital files for all drafts, approved versions, and source materials.
* Handle confidential HR and employee information with professionalism and discretion.
* Recommend improvements to how training and SOPs are created, reviewed, and maintained going forward.
* Assist with related administrative and special projects as needed.
**Qualifications & Skills**
**Required & Preferred**
* 2–3 years of experience as a Virtual Assistant, HR Assistant, HR Coordinator,
* Training Coordinator, Technical Writer, or similar role.
* Excellent written English, with a proven ability to simplify complex or technical content into clear, plain language.
* Strong editing and proofreading skills with exceptional attention to detail.
* Experience creating or updating SOPs, process documentation, training manuals, or employee handbooks.
* Working knowledge of common HR processes (onboarding, leave, payroll, performance, offboarding).
* Strong research skills and comfort using official government and state labor department sources.
* Proficiency with Google Workspace and/or Microsoft Office, especially Word and Excel.
* Ability to manage a large, multi-part project independently and follow through without constant supervision.
* Strong follow-up skills and comfort reaching out to managers and stakeholders for missing information.
* Ability to handle confidential information with professionalism and discretion.
* Familiarity with US employment law differences across states.
* Instructional design or curriculum development experience.
* Experience with an LMS or knowledge base tool (e.g., Trainual, Notion, Confluence, SharePoint, TalentLMS).
* Experience with project management tools such as Asana, ClickUp, Trello, or Monday.com.
* Ability to create simple flowcharts and visual job aids (e.g., Canva, Lucidchart, Visio).
* Familiarity with AI and productivity tools to speed up drafting and organizing content.