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Job Opportunity | Senior Desktop Support Engineer – L2 | Bratislava, Slovakia | B2B Contract
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Job Opportunity | Senior Desktop Support Engineer – L2 | Bratislava, Slovakia | B2B ContractJob Dear Candidate,
We are currently hiring for an experienced Senior IT Desktop / Deskside Support Engineer – L2 for an onsite opportunity in Bratislava, Slovakia, under a B2B contract.
Please find the job details below.
Job Title: Senior IT Desktop / Deskside Support Engineer – L2
Location: Bratislava, Slovakia
Contract Type: B2B Contract
Work Model: Onsite
Experience: 5+ Years
Language: Proficient English
Role Overview
We are looking for an experienced IT Deskside Support Engineer to provide onsite second-line technical support in a professional corporate environment. The candidate will be responsible for troubleshooting complex technical issues, supporting end users, managing IT infrastructure at the office level, and ensuring high-quality IT service delivery.
Key Responsibilities
* Provide onsite L2 support for desktops, laptops, printers, peripherals and other IT equipment.
* Install, configure, maintain and troubleshoot Windows 10/11 systems and Microsoft applications.
* Provide support for iPhones, iPads and other mobile devices.
* Deliver VIP and executive-level IT support.
* Support meeting rooms, video conferencing, Webex, webinars and presentations.
* Troubleshoot telephony systems, handsets, voicemail and communication infrastructure.
* Support office relocations, desk moves and IT equipment deployments.
* Assist with Azure Virtual Desktop and enterprise desktop solutions.
* Coordinate with global IT teams, network operations and service desk teams.
* Maintain IT asset records, incident documentation and knowledge articles.
* Support basic network troubleshooting, TCP/IP, wired and wireless connectivity.
* Provide technical guidance, mentoring and support to junior Desktop Analysts.
* Coordinate with vendors and external technical teams to resolve issues.
Technical Skills Required
* Strong experience in Desktop / Deskside Support – L2.
* Windows 10/11, desktops, laptops and Microsoft 365 applications.
* Azure Virtual Desktop (AVD) experience.
* Microsoft System Centre.
* Hardware, software and peripheral troubleshooting.
* VIP support and executive-level user support.
* Video conferencing tools, Webex and meeting room support.
* Mobile device support (iPhone and iPad).
* Basic networking: TCP/IP, LAN, WAN, wired and wireless networks.
* Telephony and VoIP support.
* IT asset management and incident management.
* ITIL knowledge or certification.
Additional Requirements
* Excellent verbal and written communication skills in English.
* Strong customer service and stakeholder management skills.
* Ability to troubleshoot complex technical issues independently.
* Experience working in a corporate or professional services environment is preferred.
* Ability to work collaboratively with global IT teams.
* Flexible to work shifts, weekends or on-call when required.
* Strong problem-solving, organisational and documentation skills.
Interested candidates are requested to share the following details along with their updated CV:
1. Current Location:
2. Total IT Experience:
3. Relevant Desktop / Deskside Support Experience:
4. Current Salary / Rate:
5. Expected B2B Rate:
6. Notice Period / Availability:
7. Nationality:
8. Slovakia / EU Work Authorisation Status:
9. English Proficiency:
Please share your updated CV along with your work authorisation details for further consideration.
Looking forward to hearing from you.
Best Regards,
Talent Acquisition Teames.