Текст заказа
Role: Nexthink Digital Experience SME
Location: Madrid - Spain - Hybrid (60% Remote and 40% Onsite)
Type: Full-time
Key Responsibilities:
• Analyze endpoint, application, and network performance using Nexthink
• Develop and track DEX KPIs (device health, app performance, user sentiment)
• Use NQL queries to extract insights and identify trends
• Establish baseline metrics and thresholds for performance improvement
• Design executive dashboards and operational reports
• Present actionable insights to leadership and stakeholders
• Deliver periodic reports (weekly/monthly/quarterly) aligned to SLA/KPIs
• Identify experience gaps and recommend improvement plans
• Develop remote actions (PowerShell-based automation)
• Implement proactive fixes before incidents impact users • Create campaigns to engage employees and collect feedback
• Drive “shift-left” and self-healing IT operations
• Integrate with enterprise systems: o ManageEngine / ITSM tools o Active Directory / Azure / Intune o Collaboration tools and APIs
• Ensure data accuracy, scalability, and security compliance.
Required Skills:
• Typically, 5–10+ years in IT Infrastructure / EUC / Service Delivery
• 2–5 years of hands-on experience with Nexthink or similar tools.
• Nexthink platform (NQL, dashboards, campaigns, alerts)
• Strong Windows / EUC / Endpoint management knowledge
• PowerShell scripting & automation
• Experience with o ITSM tools o Intune, Azure, Active Directory
• Data analysis & visualisation tools (Power BI/Tableau preferred).
• Digital Employee Experience (DEX) strategy
• IT Service Management (ITIL processes)
• KPI definition & performance tracking