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Start date: 12/28 100% Onsite in Pensacola, FL until released to hybrid schedule
Training hours: 7:30am - 4:30pm
Normal shifts available after training: Sun Fri OR Mon Sat FLEX: Start times in between 10am-2:30pm
Scope
* This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with typical Zelle Transactions, or fraud and scams related to Zelle. These members want to be heard and reassured that the client will resolve their issue. Digital MSRs make positive impacts and find their job meaningful and rewarding.
* Successful MSRs in this position are dependable and committed to quickly resolving members concerns with empathy, tact and professionalism.
Once Hybrid
* Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
* Minimum of 50 mbps download speed and 25 mbps upload speed
* Ethernet connection is required
* Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
* Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
* Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
* Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
* Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.
Training
* Zelle Foundations training will be conducted on campus either in a classroom or virtually sitting at a desk with support from Trainers, Mentors and Navigating Assistants. If attending class virtually, trainees must have their cameras on and be in view during class.
* Training can be challenging. It is important that you come to class each day ready to pay attention, learn and participate.
* Training will last 25 working days, including 14 working days of trainer lecture and OJT plus 10 days of phone time. Classes are scheduled Monday Friday and will take place at a different time than your permanent schedule. Discuss specific training times with your recruiter.
* Immediately after completion of training, you will go through 10 working days of Nesting. During Nesting, you will remain on campus taking calls, have one hour debriefs and receive extra procedural guidance. The schedule for Nesting will be the same as the Training schedule.
* Immediately after Nesting, contractors will be scheduled to attend 7 days of Zelle Holds & Suspensions Training. The scheduled time of this training will be the same as the original training schedule. Successful completion of Zelle skill training is required to be considered for Conversion to a permanent Employee.
Normal Shift After Training
* The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays)
Position Expectations
* This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with consumer loan related requests.
* Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders.
* Opportunities for conversion are based on business need, tenure, dependability, and performance. There is a possibility your 6 months contract is extended while waiting for conversion opportunities to arise.
Qualifications
(Required):
* High School Diploma or equivalent.
* Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
* Proficiency with computers, and strong typing skills.
* Ability to ask prying questions and diffuse tense situations when needed.
* Strong time management and decision-making skills.
* Adaptability and accountability.
Shifts
* Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
Pay: $19.75
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Job Type & Location
This is a Contract to Hire position based out of Pensacola, FL.
Pay And Benefits
The pay range for this position is $19.75 - $19.75/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Pensacola, FL.
Application Deadline
This position is anticipated to close on Nov 27, 2026.
Workplace Type
This is a hybrid position in Pensacola,FL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualifi