Court Orders and Liaison Manager

Court Orders and Liaison Manager
Company: ClearBank
Location: London Office - Hybrid
Department: ClearBank Group Holdings
Type: FullTime
Trust unlocks our greatest potential.
For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.
What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.
What you can expect:
ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.
If that excites you, how about joining our Financial Crime Intelligence & Investigations Team as a Court Orders and Liaison Manager? Reporting to the Senior Manager, you will take ownership of the court order and law‑enforcement enquiry framework, ensuring both the day‑to‑day workload and long‑term strategic development of the function are delivered to a high standard. You will oversee the quality, accuracy and timeliness of responses while also supporting the wider team with complex, sensitive or time‑critical matters.
Working at the intersection of legal process management, intelligence and external engagement, you will help shape how ClearBank interacts with police, regulatory bodies and authorised agencies. Your role blends operational leadership with forward‑looking improvements - ensuring consistency and compliance today, while strengthening our model for the future.
You’ll thrive in a fast‑moving environment where priorities can shift quickly, providing direction through change and ensuring the team maintains high standards. You’ll support escalations, guide decision‑making and apply sound judgement underpinned by strong knowledge of payment services and financial‑crime, sanctions and disclosure obligations across the UK and other jurisdictions.
Working Hours: This role requires regular participation in an out-of-hours on-call rota, including evenings, weekends and bank holidays, to support business-critical activities and incidents.
Your role includes:
- Overseeing the full lifecycle of court orders, ensuring the operational process runs efficiently, lawfully and to evidential standards
- Managing the day‑to‑day handling of law‑enforcement enquiries while ensuring the team delivers timely, accurate and compliant responses
- Acting as a senior liaison point for law‑enforcement agencies, regulators and government bodies, supporting a consistent and professional engagement model
- Ensuring robust compliance across all disclosure activity, including adherence to AML/CTF, data‑protection legislation, POCA, TACT and relevant regulatory requirements
- Providing guidance on complex or sensitive requests, supporting team members in applying sound judgement to risk‑based decisions
- Leading the escalation process where enquiries or disclosures highlight unusual activity, inconsistencies or heightened financial‑crime risk
- Reviewing and signing off internal and external reports, ensuring outputs meet evidential and regulatory standards
- Accountable for team outcomes and responsible for complex/high risk decisions
- Maintaining strong governance, record‑keeping and audit trails across all court‑order and enquiry activity
- Monitoring evolving law‑enforcement practices, typologies and legislative changes to shape process improvements and team capability
- Contributing to broader Financial Crime Intelligence initiatives, supporting risk mitigation, process optimisation and strategic development across the function
What you’ll bring:
To excel in this role, you’ll also need:
- Extensive experience managing or working with law‑enforcement enquiries, court orders, warrants or disclosure frameworks within financial services or law‑enforcement environments
- Strong technical and regulatory knowledge across AML/CTF, financial crime risk, sanctions and relevant legislation
- Proven ability to oversee and support complex operational processes while guiding teams through judgement‑based decisions
- Experience with complex datasets, operational systems or investigative information flows
- Excellent attention to detail and the ability to balance legal obligations with customer protection and risk appetite
- Strong relationship‑building skills, with experience engaging professionally with external agencies
- A proactive, solutions‑focused mindset with the ability to manage high‑volume, time‑sensitive workflows while driving continuous improvement
- Recognised qualifications in Law, AML, financial crime, intelligence, fraud or similar fields would be highly advantageous
What makes a great ClearBank team member? Does this sound like you?
- You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
- You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care;
- You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
- ‘I’ before ’we’, isn’t in your vocabulary
If this sounds like you then we encourage you to dust off that CV and apply!
What we offer in return:
- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus bank holidays.
- Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
- Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future.
A little bit more about us!
ClearBank is Where You Can belong:
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:
- 42% of our senior management roles are held by women
- Our enhanced family leave policies
- Launchin