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Why Join Hantec Markets?
We’re a global broker with innovation at our core. Designing for us means building tools that empower traders across markets, platforms, and geographies. You’ll be part of a team where ownership is expected, collaboration is celebrated, and creativity is the standard.
Role Overview
We are looking for two motivated and enthusiastic Junior Infrastructure & Networking Engineers to join our Technology team in Dubai.
In this role, you'll support the day-to-day monitoring, maintenance and operation of our server and network infrastructure, helping to ensure system stability, availability and performance.
You'll be involved in infrastructure monitoring, first-line troubleshooting, server administration, network support and incident management, while gaining practical experience across a range of technologies, including Windows Server, firewalls, backup platforms and cloud infrastructure.
The successful candidates will also contribute to our extended 24/5 infrastructure support coverage, working assigned evening or night shifts following onboarding and training.
This is an excellent opportunity for someone looking to develop their technical skills within a global technology environment.
Your Responsibilities
* Monitor servers, networks, connectivity and infrastructure services using Network Management Systems (NMS) and other monitoring platforms.
* Carry out routine infrastructure health checks to identify potential performance, availability and connectivity issues.
* Investigate and troubleshoot first-line infrastructure incidents relating to servers, network connectivity, DNS, VPN, latency and remote access.
* Assist with the administration, maintenance and monitoring of Windows servers and related infrastructure services.
* Support network infrastructure, including LAN, WAN, firewalls, VPNs, switching, routing and wireless connectivity.
* Assist with monitoring and troubleshooting infrastructure supporting trading environments, escalating critical issues when required.
* Monitor backup operations and investigate failed or missed backup jobs.
* Support firewall administration, security monitoring and infrastructure-related security alerts under the guidance of senior engineers.
* Assist with remote access management, Cloudflare Zero Trust and DNS-related troubleshooting.
* Review infrastructure alerts, investigate potential issues and escalate incidents to the appropriate technical specialists.
* Maintain accurate technical documentation, including network diagrams, troubleshooting procedures, configuration records and operational runbooks.
* Support infrastructure changes, upgrades, maintenance activities and configuration updates.
* Assist with infrastructure asset and configuration management.
* Work closely with Infrastructure, Networking, Cyber Security, Development and Service Desk teams to resolve technical issues.
* Maintain clear shift handovers to ensure continuity of infrastructure monitoring and incident management.
* Identify opportunities to improve monitoring, documentation, alerting and troubleshooting processes.
Technical Requirements & Experience
* Basic knowledge of IT infrastructure, networking, Windows and server environments.
* Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing and switching.
* Familiarity with Windows Server and general IT infrastructure concepts.
* An interest in developing knowledge of network monitoring systems, firewalls, VPNs and cloud technologies.
* Strong troubleshooting and problem-solving skills, with the ability to investigate technical issues logically.
* Good organisational skills and attention to detail.
* Ability to work independently while knowing when to seek guidance or escalate issues.
* Strong communication skills and the ability to collaborate effectively with different technical teams.
* A proactive attitude, curiosity and a genuine willingness to learn and develop.
* Fluent in English, both written and verbal.
Education:
A degree, diploma or equivalent qualification in Information Technology, Computer Science, Computer Engineering, Network Engineering or a related discipline.
What we offer:
* Annual Ticket Home - 2,500 AED a year offered after 1 year of employment
* VISA Sponsorship
* Health Insurance
* Annual Discretionary Bonus Pool – rewarding high performance
* Monthly $100 Core Values Nominations – recognition for living our values
* Quarterly Core Values Winner – exclusive dinner with our Directors
* Yearly Core Values Champion – an all-inclusive paid work trip to one of our global offices
* Work from Other Offices – flexibility to work remotely from our worldwide locations (at employee’s expense)