Account Manager

Account Manager
Компания: Kore Labs
Город: London
**About Kore Labs?** Kore is an award-winning RegTech and a financial technology start-up founded by a team with decades of collective experience in Financial Services, Innovation and Digital Transformation. Our mission is to digitise financial product management, reduce regulatory risks, costs and time to market for financial products. Kore has developed a digital product lifecycle platform that provides financial organisations with a clear 360 degree view of their products and a way for employees to interact with them 24/7, wherever they are. The platform organises fragmented data and lifecycle processes to give effective oversight. It is built around a unique taxonomy and is quick to implement with a light touch integration, modular, and no capacity constraints. **About the role - How will you make an impact?** We’re looking for an experienced Account Manager to own and grow relationships across an agreed portfolio of Kore clients. You will help clients achieve value from Kore, lead account governance and renewal planning, and develop qualified expansion opportunities. You will coordinate Kore teams and keep clients informed, while Delivery, Product and Support remain accountable for their respective work. You’ll work closely with the Head of Client Growth, who owns the overall revenue strategy and strategic expansion agenda. **Key Activities** **Build and manage client relationships** * Take ownership of an agreed portfolio of clients, building relationships with day-to-day contacts and senior stakeholders. * Work with the Head of Client Growth to agree account priorities and plans. * Prepare and lead QBRs (and other regular client touch points) covering objectives, adoption and value, service themes, risks, upcoming priorities, product developments and tracked actions. * Maintain a clear understanding of each account’s stakeholders, decision-making process and changing business needs. **Help clients get value from Kore** * Work with the sales team to ensure a smooth handover following contract signature, with a clear understanding of the client’s objectives and agreed scope. * Stay close to how clients are using Kore, identifying barriers to adoption and coordinating the support they need. * Act as the client’s point of coordination across Kore. Route product questions, support issues, delivery matters and escalations to the right teams, keep the client informed, and coordinate resolution while the relevant team remains responsible for the work. * Track agreed actions and keep clients informed, escalating concerns promptly to the Head of Client Solutions / Client Success. **Growth and expansion** * Build and maintain qualified expansion plans for their portfolio, alongside retention and renewal plans include growth across modules, users, teams and use cases. * Agree realistic commitments with clients and ensure any changes to scope or services are clearly documented. **Manage renewals and account health** * Plan renewal discussions early, understanding client satisfaction, buying requirements and any risks to retention. * Manage renewal proposals and commercial discussions, with support from the Head of Client Growth and within agreed approval limits. **Maintain account plans and share client insight** * Keep account plans and CRM records current, including key contacts, contract dates, client priorities and growth opportunities. * Review account health, renewal forecasts and expansion opportunities regularly with the Head of Client Growth. * Take ownership of agreed retention, renewal and account growth targets. * Share client feedback with Product and other colleagues to help improve Kore’s platform and client experience. **Culture** * Lead by example in embodying Kore’s culture of collaboration, innovation, and continuous improvement. * Promote an inclusive and supportive working environment where every employee can thrive and contribute. * Encourage open communication, feedback, and shared accountability across teams. * Uphold all ethical, legal, and regulatory standards, ensuring Kore remains a compliant and responsible employer. * Contribute to initiatives that strengthen Kore’s sense of community and shared purpose. **What it takes to be successful?** **Essential** * At least five years’ relevant experience in account management, client success or a similar client-facing role within B2B SaaS. * Experience working in FinTech and managing relationships with financial services clients. * A track record of retaining and growing client accounts, including renewal management and identifying and progressing expansion opportunities. * Experience managing complex client relationships and engaging confidently with senior business and technology stakeholders * Strong organisation and follow-through, with the ability to manage several accounts and competing priorities. * Sound commercial judgement and confidence handling difficult conversations. * Experience working across internal teams to resolve client issues and deliver agreed actions. * Good CRM discipline and the ability to provide clear account updates and forecasts. **Desirable** * Experience with RegTech, product governance, risk or compliance software. * An understanding of how financial institutions develop and manage financial products. * Experience using HubSpot or a comparable CRM. * Experience working in a growing technology business. **What we offer** * A competitive base salary with OTE earning potential * Private medical insurance * Company pension scheme * Life assurance at 4x annual salary. * 24 days’ annual leave, plus UK bank holidays. * Access to a range of financial wellbeing benefits and support through Mintago. * Access to Kore’s employee equity plan, giving you the opportunity to share in the company’s future success. * Cycle to Work, Electric Vehicle and technology schemes. * A flexible, hybrid working environment. * Access to our London office, complete with rooftop views. * The opportunity to join a growing RegTech business and have a meaningful impact as we continue to scale. **Right to work** Please note that Kore is unable to provide visa sponsorship for this role. Applicants must therefore already have the right to work in the UK without requiring sponsorship. **Equal Opportunities** Kore is an Equal Opportunity Employer. We value diversity as a strength and are committed to creating an inclusive environment where all employees feel respected, supported, and able to contribute fully. We welcome applicants from all backgrounds, experiences, and perspectives. **A note to recruitment agencies:** We are managing recruitment for this role directly and are not seeking support from recruitment agencies at this time. We will reach out directly should we require agency support.