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Key Account Manager Ukraine
Компания: Glovo
YOUR MISSION
As our Key Account Manager, you'll own Glovo's largest and most strategic partner relationships in the market. Your mission is to turn these high-visibility accounts into long-term growth engines – building the trust, commercial discipline and cross-functional coordination needed to grow GMV and partner satisfaction in a healthy, sustainable way, while protecting Glovo's margins.
THE JOURNEY
Own the end-to-end commercial relationship with a portfolio of Glovo's top strategic partners, negotiating commission, pricing and promotional terms directly with partner-side managers.
Build and execute Joint Business Plans (JBPs) with each partner, driving measurable growth in GMV, order volume and partner ad spend while protecting Glovo's take rate.
Run partner-facing Quarterly/Monthly Business Reviews and internal MBRs, using data (CVR, GMV, cancellations, ad ROI) to diagnose performance issues and recommend action.
Partner cross-functionally with Operations, Growth, Marketing, Finance and Ads teams to resolve partner issues quickly and deliver on commercial commitments.
Defend Glovo's commercial position in high-stakes negotiations (commission disputes, retention conversations, competitor threats), knowing when to hold the line and when to structure a creative win-win.
Continuously monitor the competitive and market landscape to anticipate partner needs and identify new growth or monetization levers (menu optimization, ads, promos, new categories).
Act as a trusted business consultant to your partners – building the kind of relationship where partners follow Glovo's recommendation even when a competitor is offering a cheaper deal.