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Location: Sunny Isles Beach, FL
Salary: $60,000–$80,000 annually
Schedule: Full-Time | Monday–Friday | 100% On-Site
Employment Type: Direct Hire
About the Opportunity
Ascendo Resources is representing a growing business services company in Sunny Isles Beach, FL, seeking a Business Operations & Client Services Specialist to oversee daily operations, manage client applications, and provide administrative support to company leadership.
This is a hands-on opportunity for a highly organized, professional, and customer-focused individual who enjoys managing processes, communicating directly with clients, and ensuring business operations run efficiently.
The ideal candidate will be detail-oriented, comfortable handling high volumes of client requests, and confident communicating with customers regarding documentation requirements, additional services, and associated fees.
Key Responsibilities
Business Operations & Client Services (90%)
* Manage daily administrative and operational activities for a business services company specializing in business registrations, Tax ID applications, and other government-related business filings.
* Review incoming online applications and submissions for accuracy, completeness, and required supporting documentation.
* Process completed applications and coordinate timely submission to the appropriate government agencies.
* Contact clients via phone and email to collect missing information, clarify application details, and resolve discrepancies.
* Professionally explain additional service requirements and associated fees, securing client authorization for additional charges when applicable.
* Serve as a primary point of contact for customers, providing clear guidance and exceptional client service throughout the application process.
* Track application statuses, maintain organized client records, and follow up on outstanding documentation.
* Identify opportunities to streamline administrative workflows and improve operational efficiency.
* Maintain a high level of accuracy, confidentiality, and professionalism when handling sensitive business and client information.
Executive & Administrative Support (10%)
* Provide administrative and personal assistant support to the business owner as needed.
* Assist with scheduling, correspondence, document preparation, and general administrative coordination.
* Help manage miscellaneous projects and day-to-day priorities to support company leadership.
Qualifications
* Previous experience in business operations, client services, office administration, customer support, or a related field.
* Strong verbal and written communication skills, with an exceptional professional phone presence.
* Comfortable discussing service fees, handling customer objections, and communicating additional charges professionally.
* Excellent organizational skills with strong attention to detail and the ability to manage multiple applications simultaneously.
* Proficiency with Microsoft Office, email, online applications, and general business software.
* Ability to work independently, prioritize responsibilities, and take ownership of daily operations.
* Experience with business registrations, government applications, corporate filings, or professional services is a plus, but not required.
* Previous experience supporting business owners or executives is preferred.
* Professional, resourceful, dependable, and customer-focused.
Compensation & Benefits
* Base Salary: $60,000–$80,000 annually, depending on experience.
* Full-time, permanent opportunity.
* Opportunity to work directly with business ownership and take ownership of daily operations.
* Stable, office-based position with the opportunity to contribute to business growth.
Additional Information
* This position is 100% on-site in Sunny Isles Beach, FL, and the company is looking to hire immediately.
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.