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Job Title Application Support / Development Specialist
Experience 8+yrs
Location Doha, Qatar
Duration 18 Months
Oil and Gas Expr Mandatory
Job Purpose
As a technical SME, the position is responsible for managing and supporting services managed by the Enterprise Portal Team to maintain efficient and reliable operations within the Applications Support section.
Provide end-user support to ensure customer satisfaction within the organization. Contribute to projects for quality and flawless execution to meet department objectives. Provide any other additional business needs, as appropriate and identified in the IT Department's business plan.
Reporting & Relationships
Internal
Regular contact with IT Peers and Team Leads / Section HeadsRegular contact with end users for supported applicationsRegular contact with contractors and technical teamsExternal:
Regular contact with industry vendorsFinancial Dimension: As defined for this job level in the Delegation of Authority and/or approved budget
Key Job Accountabilities
* Application Support & Troubleshooting
Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and taking appropriate action for resolutionRespond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliersMonitor progress of requests for support and ensure users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays
* SharePoint & Power Platform Administration
Maintain the SharePoint platform, servers, users, content, permissions, and related integrated applicationsMaintain SharePoint Online sites. Migrate SharePoint content using built-in functions and 3rd party toolsTroubleshoot and resolve platform issues or malfunctions promptlyProvide SharePoint technical support and end-user trainingImplement data retrieval and backup procedures to prevent data lossMonitor storage space by performing clean-ups and archiving dataReview usage and activity reports and adjusting to ensure optimized user-experiencesKeeping up to date with cloud developments and technologies
* Development & Testing
Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputsPerform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & TechnologiesDevelop, interpret, and execute test plans to verify correct operation of completed software
* Project & Stakeholder Management
Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the projectParticipate in meetings with stakeholders and assist in presenting issues and solutions
* Compliance & Governance
Ensure compliance with information security policies, procedures, and standardsEnsure all work is carried out and documented in accordance with required standards, policies, and proceduresEnsure all activities are undertaken in compliance with Company Safety, Health and Environment and Quality policies, regulations, and standardsEnsure all activities undertaken comply with anti-trust and competition laws and the Company firewall policies and proceduresCompliance to risk, security, and continuity management principles6. Qatarization
Contribute to the development of Qatari employees. This accountability is a condition of employment for expatriate employeesPerson Specification -
Minimum Requirement
Qualifications - Mandatory
Bachelor's Degree in Computer Science, Information Technology, Engineering, or Information Systems
Experience - Mandatory
8+ Years of experience as a Power Platform Administrator, with strong emphasis on support functionsProven expertise in Power Platform - Power Apps, Power Automate, Power BI, Dataverse, SharePointDemonstrated experience in project managementDemonstrated experience in IT support environment
Functions & Key Areas - Mandatory
SharePoint Online, SharePoint (On-Prem), Power Platform AdministrationApplication Lifecycle Management (ALM) for Power Platform, including version control and deployment strategiesExtensive knowledge of Office 365, Azure App Service, and related technologiesKnowledge of SharePoint tools, workflows, and MS Lists and FormsConversant with relevant IT national and international standards
Certifications - Preferred
Microsoft Certifications preferred, particularly in Power Platform (Power Platform Fundamentals, Power Apps, Power Automate, Power BI) and SharePoint (SharePoint Administrator, SharePoint Developer)
Technical & Business Skills - Mandatory
Excellent written and spoken EnglishStrong project management skillsStrong analytical problem-solving skillsSpecialized technical expertise and broader IT knowledgeSuperb collaboration, interpersonal, and communication skillsAdvanced analytical and problem-solving abilitiesExcellent organizational, planning and time-management skills
Skills: compliance,other,software,project,management,application,sharepoint,projects,it,data