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Role Description The Client Relationship Manager / Client Support role is a part-time, remote position focused on maintaining and enhancing relationships with existing and prospective clients. Day-to-day responsibilities include responding to client inquiries, resolving issues, and providing timely updates on services and project status. The role involves coordinating with internal teams to ensure client requirements are met, documenting interactions and follow-ups, and tracking service performance. The person in this position will schedule and attend virtual meetings, prepare client-facing communications, and support onboarding for new clients. This role also entails identifying opportunities to improve client experience, gathering feedback, and contributing to process improvements that strengthen service delivery.
Qualifications
* Client service and relationship management skills, including the ability to build trust, manage expectations, and maintain long-term professional partnerships.
* Strong communication skills, including clear written and verbal communication, active listening, and the ability to tailor messages to different audiences.
* Organizational and time management abilities, such as prioritizing tasks, handling multiple client requests, and meeting deadlines in a remote, part-time setting.
* Problem-solving and analytical skills to investigate client issues, interpret information, and propose practical solutions.
* Comfort with remote work tools and digital platforms, including email, video conferencing, CRM or ticketing systems, and shared document tools.
* Attention to detail and accuracy when documenting client interactions, preparing reports, and updating records.
* Ability to work independently with minimal supervision while collaborating effectively with internal teams.
* Prior experience in client support, account management, or customer service; experience in logistics, maritime, or port services sectors is an advantage.
* High level of professionalism, reliability, and ethical conduct in all client interactions.