Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]

Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Компания: Aquent
Город: Toronto
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital assets, and onboarding processes. This six-month contract offers an opportunity to shape how a complex retail business operates as it introduces modern technology, AI-enabled workflows, and new ways of working.
We’re looking for a senior transformation professional who combines hands-on retail product lifecycle expertise with operating model design, organizational change impact assessment, and exceptional executive communication skills.
**What You’ll Do**
* Lead the design and documentation of future-state operating models covering product onboarding, product information management, content enrichment, digital assets, workflow management, and ongoing product lifecycle processes.
* Map current and future-state workflows, including process changes, handoffs, RACI matrices, decision rights, and governance structures.
* Partner with Product, Technology, Merchandising, Marketing, HR, Operations, and other stakeholders to validate new ways of working.
* Conduct organizational change impact assessments to identify how new platforms and processes affect responsibilities, skills, roles, and business teams.
* Translate complex technical and operational changes into clear, practical materials for business leaders and impacted employees.
* Independently develop polished executive presentations that communicate strategic implications, recommendations, options, risks, dependencies, and decisions.
* Facilitate cross-functional workshops, build consensus, resolve process gaps, and support operating model readiness.
* Collaborate with change management and HR partners to provide accurate business inputs for training, communications, and adoption activities.
**What You’ll Bring**
* 10+ years of experience in business transformation, program management, operating model design, business architecture, consulting, or organizational change.
* Significant experience with retail product data, product content, digital commerce, merchandising, or product lifecycle operations.
* Demonstrated experience designing and documenting end-to-end operating models, current/future-state workflows, RACI matrices, governance structures, and process changes.
* Experience assessing organizational impacts, including changes to roles, responsibilities, skills, and ways of working.
* Strong stakeholder leadership and workshop facilitation experience across multiple business functions.
* Proven ability to independently create executive-level PowerPoint presentations from complex or incomplete information, including recommendations, trade-offs, and decision narratives.
* Ability to work with senior leaders, HR, technology, product, and change management teams.
* Strong analytical thinking, business judgment, communication, and documentation skills.
* Ability to work on-site in Toronto Monday through Thursday.
**Nice to Have**
* Experience with Syndigo, Stibo, Akeneo, Salsify, or comparable PIM/PCM platforms.
* Experience with Adobe Experience Manager Assets, Adobe Workfront, Adobe Fusion, or comparable DAM and workflow solutions.
* Experience with vendor product onboarding, product taxonomy, data governance, product enrichment, and syndication.
* Exposure to AI-enabled product content, automation, and data quality initiatives.
* Experience supporting large-scale, multi-banner retail transformations.
**Why Apply**
* Help shape a major enterprise transformation at one of Canada’s most recognized retail organizations.
* Work directly with senior product leadership on high-visibility operating model decisions.
* Influence how product data, content, digital assets, and AI-enabled processes are managed across a complex retail environment.
* Collaborate with cross-functional leaders spanning Product, Technology, Merchandising, HR, and Operations.
* Take ownership of meaningful transformation deliverables with visible business impact.