Текст заказа
Build your career in network operations with an established telecommunications provider supporting critical fiber-optic infrastructure. Gain hands-on experience monitoring network performance, troubleshooting service issues, and collaborating with technical teams to maintain reliable connectivity. This opportunity offers exposure to network monitoring systems, real-time incident management, and the technology that keeps businesses connected.
The NOC Technician will play a critical role in maintaining network reliability by monitoring fiber-optic infrastructure, troubleshooting connectivity issues, and coordinating timely responses to service disruptions. Serving as a central point of communication between customers, Network Operations, and Field Operations, this position manages technical incidents from initial reporting through resolution. The role combines hands-on network monitoring, problem-solving, and technical coordination to help minimize downtime and maintain consistent service performance.
Responsibilities
* Monitor fiber-optic network performance, system alerts, outages, and scheduled maintenance activities.
* Respond to inbound customer calls and provide technical assistance regarding network services and connectivity issues.
* Troubleshoot network problems, investigate service disruptions, and coordinate appropriate resolutions.
* Manage trouble tickets from initial reporting through investigation, escalation, and resolution.
* Monitor service-affecting and non-service-affecting network events and maintain accurate incident records.
* Coordinate with Network Operations and Field Operations to support troubleshooting, dispatching, and service restoration.
* Review network routes, trace routes, and provide technical information to field personnel.
* Maintain and update network documentation, monitoring systems, and operational records.
* Generate incident reports, maintenance updates, and network performance documentation.
* Communicate network status updates, outage notifications, and service information to customers and internal stakeholders.
* Support ongoing improvements to network monitoring processes and operational efficiency.
Qualifications
* Minimum of 2 years of networking, technical support, or NOC experience, or a technical certification in networking or a related field.
* Knowledge of network operations center environments, network monitoring, and troubleshooting procedures.
* Experience responding to technical support requests, managing trouble tickets, or troubleshooting connectivity issues.
* Familiarity with network hardware, monitoring software, and common network troubleshooting practices.
* Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
* Experience maintaining technical documentation, incident records, and operational reports.
* Familiarity with fiber-optic networks, network outages, or field service coordination preferred.
* Experience with SolarWinds, SNMP, OTRS, Remedy, One Control, or OSP preferred.
* Ability to work flexible schedules, including nights and weekends.
* Ability to communicate effectively in English and follow written and verbal technical instructions.